JOSEPH MORELLO

ad4foz@r.postjobfree.com 734-***-**** Romulus, United States 48174

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Project Management

Sales Techniques

Staff Development

Scheduling and Coordinating

Issue and Conflict Resolution

Customer Service

Professional and Courteous

Manager Joe Morello LLC. - Romulus, MI 08/2008 - Current Exercised good judgment and decision-making in escalating concerns and resolving issues. Enforced customer service standards and resolved customer problems to uphold quality service. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Supervised remodeling projects at client homes, keeping projects on track. Directed project management for multiple types of home repair, maintenance and remodeling. Adhered to codes when performing plumbing and electrical work. Refreshed kitchen cabinetry, countertops and appliances. Remodeled and upgraded bathrooms, kitchens, basements and living areas. Placed bids on work and provided project plans and estimates to customers. Consulted customers to explain suggested repairs and gain approval before beginning work. Sales Consultant Empire Today - Belleville, MI 08/2008 - 01/2009 Drove substantial sales through suggestive selling and by promoting add-on purchases. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Followed-up with clients after installations to assess quality service and customer satisfaction. Priced out products for customers and drew up sales paperwork. Handled credit and debit card payment processing to complete purchasing experience. Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases. Developed key customer relationships to increase sales. Sales Consultant Value City Funiture - Taylor, MI 03/1992 - 11/2006 Answered product questions with up-to-date knowledge of sales and promotions. Greeted incoming customers and provided expert sales and service to drive revenue. Drove substantial sales through suggestive selling and by promoting add-on purchases. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Monitored customer order process and addressed customer issues. Listened to customers to understand needs and refer to optimal services. Developed customized sales techniques to successfully sell and upsell services to new and existing clients. Summary

Skills

Experience

Sales Consultant Home Remodeling Center - Livonia, MI 04/2004 - 11/2004 Visited home sites when necessary to assess and fulfill customer needs. Developed interior design concepts and prepared interior systems and finishes. Created professional presentations to creatively communicate design intent and direction. Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.

Collaborated closely with customers, adjusting plans to satisfy client needs and requirements. Store Manager Tri- state Furniture - Dearborn, MI 08/1988 - 02/1992 Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Showcased and built visually appealing displays and signs to encourage customers to buy specific products. Trained and mentored associates to teach daily tasks and procedures. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Western Detroit, MI 03/1982

Education and Training