***** ******* **** ***** #***, Dumfries, VA ***** 571-***-**** ad4fnn@r.postjobfree.com

Customer-oriented service professional with excellent interpersonal and organizational skills, looking to expand my capabilities utilizing my previous experience.

• Over six years of customer service experience

• Limited supervisory experience

• Varied professional background, including specialty fast service, fine dining and retail Assistant Manager, November 2019 – Present

Steve Madden – Oxen Hill, MD

• Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, and all other components of customer service.

• Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.

• Demonstrates salesmanship skills by maintaining sales productivity levels.

• Assists in active recruiting, selection, training, scheduling, and evaluation of store personnel.

• Monitors deliveries of product movement within the store to ensure effective inventory and merchandise management.

Supervisor, November 2018 – November 2019

Superdry – Clarksburg, MD

• Attain store sales targets by maximizing profits, minimizing costs and assisting in the management of workforce budgets

• Ensure brand image is driven and showcased by optimizing product visual merchandising and service levels in line with company guidelines Giselle Rivera

Professional Summary

Highlights

Work History

• Work in conjunction with the Store Manager to minimize loss by ensuring all loss prevention procedures are followed and any incidents are reported and investigated

• Provide a safe working environment for staff and customers, ensuring their wellbeing and reporting any Health & Safety concerns to the Store Manager

• Manage stockroom processing and ensure replenishment procedures are in place so recalls and transfers are actioned efficiently, maintaining effective stock control at all times

• Walk the shop floor regularly, talking with customer and team members in order to identify and resolve urgent issues

Supervisor, December 2016 – November 2018

Banana Republic – Fairfax, VA

• Merchandise operations. including markdowns and re-ticketing

• Manage a staff over 25 people

• Assembling packages to be shipped

• Organizing reserved orders

Server, November 2015 – Present

Brixx Wood Fired Pizza – Woodbridge, VA

• Provide friendly and attentive service

• Maintain knowledge of extensive and ever-changing food and beverage menu Server, October 2013 – October 2015

Travinia Italian Kitchen and Wine Bar – Woodbridge, VA

• Demonstrated attentive and formal service

• Offered food suggestion and recommendations, such as wine parings

• Helped personalize food meals

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Supervisor, March 2010 – February 2012

Haagen Daaz – Woodbridge, VA

• Delivered quality service by providing a warm and welcoming environment

• Responsible for supervising staff and delegating tasks

• Routinely supported other areas of the business as requested Northern Virginia Community College

2011 – present

Potomac Senior High School

2007 – 2011

Education

Available upon request

References

Contact this candidate