Front Desk Agent

Jaime Murray

479-***-**** • ad4fni@r.postjobfree.com • Hot Springs, AR 71913

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Summary

Skills • Check-In And Check-Out Procedures

• Professional Demeanor

• Customer Assistance And Interaction

• Guest Check-In And Check-Out

03/2023 - 12/2024

Front Desk Agent, Holiday Inn Express Hotel, Hot Springs, AR 02/2021 - 05/2023

Operations Manager, Candlewood Suites Hotel, Hot Springs, AR 05/2017 - 02/2020

Owner, J's Cleaning Services, Hot Springs, AR

Experience

• Greeted customers in a professional and friendly manner.

• Answered phones, responded to inquiries, and took messages.

• Assisted with check-in and check-out procedures for guests.

• Processed payments accurately and efficiently.

• Developed and implemented operational procedures to ensure quality standards are met.

• Monitored and improved efficiency of processes, team performance, and customer service. Directed operations staff by providing guidance, training, and support in order to meet company objectives.

•

• Managed daily operations of business, including hiring and training staff.

• Developed strategic plans to increase profitability and efficiency.

• Identified new opportunities for growth, expansion, and diversification. 05/1994

High School Diploma

Fountain Lake Charter High School, Hot Springs, AR Some College (No Degree)

National Park College, Hot Springs, AR

Education And

Training

Contact this candidate