Samson Silvester P

Business Analyst

+919********* ad4fn2@r.postjobfree.com Bengaluru, Karnataka https://www.linkedin.com/in/samson-silvester SUMMARY

"Aspiring Business Analyst with strong analytical and communication skills. Recently graduated with a degree in Business Analytics. Proficient in data analysis, requirements gathering, and documentation. Adept at translating business needs into actionable insights. Quick learner, detail-oriented, and eager to contribute to effective decision-making processes. Seeking opportunities to apply analytical skills in a dynamic business environment." EDUCATION

Bachelor's degree in Electronics & Communication Engineering, HKBK College of Engineering (GPA: 6.4) Bengaluru, India

CERTIFICATIONS

Career Essentials in Business Analysis by Microsoft and LinkedIn Microsoft & LinkedIn Mar '24

SKILLS

Soft Skills Negotitation skills, Team player, Effective Communication, Client Relationship Management, Leadership, Adaptability, Active Listening

Elicitation Process Interviews, Observations, experiments, Workshops, Validation Business Analysis Stakeholder Engagement, Creation of a business Case, Project Roadmap, Project Documentation, Traceability Matrix, Monitoring requirements, Entry level, Professional Development, Data Reporting, Business Strategic planning

, Analytical Skills

Business Requirements Data Interpretation, Project requirements, Surveys, Comprehensive, Business requirements, Process requirements, Customer Requirements, Business Insights, Problem Solving Data Analysis Tools MS Excel, SQL, Tableau, Power BI Project Management Project Management, Process Management, Scope management and change, Risk Management, Requirement management process, Presentations, Process Improvement, Learning and Development Business Process Modeling Context Diagrams, Functional Flow Diagram, Cross Functional Flow diagram, Quality Assurance, Business administration

Agile Requirements Agile Principles, Backlog Management, product decomposition, User Story Maps Microsoft 365 Lists, Planner, Project, forms, Power Automate, Excel, Power BI Google Big Cloud Query SQL, Data cleaning, Business Insights, Data Insights Tableau Public Tableau, Data Visualization, Data modeling EXPERIENCE

Technical Support Engineer

HP

Nov '22 — Feb '24

Bengaluru, India

As a seasoned Tech Support Engineer, I have consistently delivered swift and effective solutions, maintaining a high- resolution rate and minimizing downtime for clients. My commitment to customer satisfaction has earned notable increases in satisfaction ratings through empathetic communication and proactive problem-solving. I've spearheaded process enhancements, streamlining procedures and increasing team productivity. Additionally, my efforts in knowledge sharing have empowered team members and fostered a culture of continuous learning. Through successful cross-team collaboration, I've addressed complex issues efficiently, strengthening interdepartmental relationships.

Overall, my achievements reflect technical expertise, customer-centric focus, and proactive process optimization. I look forward to applying these skills to future challenges, contributing to our team's success and ensuring client satisfaction. Transcriber

Fiver

Jul '21 — Nov '22

Bengaluru, India

Consistently achieved high accuracy rates and met tight deadlines, I excelled in transcribing complex content with precision and expertise. Effectively managed large volumes of audio recordings, I adapted seamlessly to high workloads. My dedication to excellence garnered positive client feedback for quality and timeliness. Adhered strictly to guidelines and confidentiality protocols, I ensured secure information handling. PROJECTS

Product Analysis using Tableau Link Mar '24 — Mar '24 I had Developed an interactive and visually compelling Tableau dashboards to analyze product sales for a sample store. Transformed raw sales data into meaningful insights, enabling stakeholders to identify trends, track performance, and make informed decisions. Implemented intuitive visualizations, such as bar charts and heat maps, to highlight key metrics and enhance data comprehension. The Tableau solution facilitated a comprehensive understanding of product performance, optimizing strategies for increased sales and customer satisfaction. Eager to apply these skills to drive success in real-world business scenarios. #Tableau #DataVisualization #SalesAnalysis Target Business Case using SQL Link Dec '23 — Feb '24 Designed and implemented SQL queries for a company target business scenario, optimizing data retrieval for strategic decision-making. Leveraged SQL skills to extract, transform, and load (ETL) data, ensuring accuracy and efficiency in meeting performance goals. Applied targeted filtering and aggregation techniques to deliver actionable insights, contributing to the achievement of business targets. Excited to further enhance data-driven decision processes in dynamic environments. #SQL #DataAnalysis #TargetDriven