CHASE FERRELL

Houston, Texas *****

713-***-**** - ad4fms@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

SKILLS

Business Management KPI Management

Labor Relations Regulatory Compliance

Project Management Budget Development

Sales management Negotiation

Verbal and written communication Staff hiring

Financial Management

WORK HISTORY

04/2016 to Current Owner/Broker

GREEN BEAR PROPERTIES – Houston, TX

Responsible for sourcing and management of residential investment properties for a network of local and national investors

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Implemented marketing strategies to increase brand awareness and attract new customers.

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments. Managed day-to-day business operations.

Trained and motivated employees to perform daily business functions. 05/2013 to 04/2016 Regional Property Manager/Regional Leasing Manager INVITATION HOMES

Responsible for leading a top-tier property management and leasing operations of a publicly-traded company in the single-family rental industry; achieved average occupancy of 95.4%

Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.

Maximized revenue growth by developing and executing competitive pricing strategies for each property.

Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.

Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.

Streamlined operations, implementing efficient property management software systems for tracking tenant data, financials, and maintenance requests. Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties. Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases. Performed diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates. Reviewed financial forecasts, budget and operational goals. Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.

Handled terminations, performance evaluations and staff coaching to maintain top property operations.

Identified and addressed potential safety issues and liability concerns. Created reports, recorded contracts and kept employee records in corporate database and accounting software.

10/2011 to 03/2013 Senior Leasing Agent

WHITESTONE REIT – Houston, TX

Responsible for leasing and marketing of 600,000 SF portfolio of office and industrial properties

Increased lease renewals by promptly addressing tenant concerns and providing exceptional customer service.

Streamlined the leasing process for improved efficiency, resulting in a higher volume of completed transactions.

Negotiated favorable lease terms for both tenants and property owners, ensuring mutually beneficial agreements.

Managed high-value client relationships, fostering trust and loyalty through proactive communication and problemsolving.

Coordinated property showings, highlighting key features and amenities to prospective tenants.

Assisted with lease preparation and reviewed legal documents for accuracy, minimizing potential disputes or misunderstandings. Monitored local market trends to inform pricing adjustments and strategic decision-making processes.

Provided expert guidance on leasing processes and regulations to both internal staff members and external stakeholders such as clients or legal counsel. Demonstrated outstanding negotiation skills in securing favorable lease terms that maximized profitability without sacrificing tenant satisfaction levels. 07/2009 to 10/2011 Vice President, Brokerage Services MAMMOTH REAL ESTATE GROUP – Houston, TX

Represent tenants, landlords, investors, and developers in the leasing, operation, acquisition, and disposition of office, retail, and industrial properties Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction. Enhanced company profitability by implementing strategic business plans and optimizing operational processes.

01/2006 to 07/2009 Senior Associate, Commercial Leasing and Sales ICO Texas, Commercial Real Estate Services – Sugar Land, TX Represented tenants, landlords, investors, and developers in the leasing, operation, acquisition, and disposition of office, retail, and industrial properties Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.

Enhanced team performance by implementing effective project management strategies and providing consistent guidance.

Mentored junior associates, fostering professional growth and helping them reach their full potential.

Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress. Conducted in-depth research to inform decision-making processes and support strategic planning initiatives.

Developed new sales opportunities through development and rollout of promotional plans.

ACTIVITIES AFFILIATIONS AND SKILLS

Affiliated with Houston, Texas, and National Association of Realtors Board Member of Houston Commercial Exchange

Captain of MS-150 cycling team

2021 - 2024 Cantu Cycling Wheels Ambassador

Completed cycling and triathlon endurance events including Ironman Texas and 5 Ironman 70.3

EDUCATION

Real Estate Broker: Real Estate

TEXAS REAL ESTATE COMMISION - Houston

Real Estate Broker since 2013

Consistently attend various industry-related conferences and educational events 12/2005 BBA

BAYLOR UNIVERSITY '05 - Waco

Bachelor of Business Administration, Majoring in Real Estate and Management LICENSES AND RECOGNITION

Licensed Real Estate Broker in Texas

Received company-wide "Rising Star Award" in 2008

CERTIFICATIONS

Licensed Real Estate Broker - March 2013 to Present

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