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JAMES CRISWELL

Southgate, Michigan **195

ad4fl7@r.postjobfree.com

LinkedIn/james-criswell

Business System Analyst

Solution driven analyst with experience in project management, process improvement, working with cross- functional teams and delivering cost effective solutions leading to increase operational efficiencies across the organization.

HIGHLIGHTS OF EXPERTISE

• Enterprise Implementation

• Risk Management

• Business Communication

• Development Software

• Project Management

• Process Improvement

• Documentation

• KPI Dashboard

• Risk Analysis

• Epicor

• Load Manager

• JDE

• Database Software

• Report Writer Software

• ERP

• BI TOOL

• SQL

• MES

CAREER EXPERIENCE

PISTON AUTOMOTIVE, REDFORD, MICHIGAN

IT BUSINESS SYSTEM ANALYST Jun 2023 to Present

Interact with the business stakeholders to understand their data requirements. Analyze business processes, procedures, organizational structure to identify information needs and determine solutions using information Technology solutions. Implement cost saving measures, conserve organizational resources and develop strategies to achieve organizational goals. Identify opportunities for improvement in business IT systems.

Design workflows and procedures.

Analyze business needs and requirements as it relates to data.

Create data reports and report tools for decision-making.

ERP/EDI support.

Interact with IT infrastructure and application developers to ensure systems are properly implemented.

Design and modify IT systems and relationships among data elements.

Document the functional and technical design of the systems and relationships. JAMES CRISWELL Page 2

FLEX-N-GATE, DETROIT, MICHIGAN

SENIOR MANUFACTURING INFORMATION SYSTEMS ANALYST NOV 2018 TO MAY 2023

Implementation of new MES (Insequence) system for new product launch.

Collaborated with business stakeholders to define requirements and solutions.

Comprehensive analysis of existing systems and recommended improvements.

ERP system (Epicor) upgrades to improve processing time and data accuracy.

Developed and executed testing plans for software releases for high quality and delivery of system enhancements.

Regularly performed system audits to identify security risks and implemented solutions to mitigate.

Provided technical support for critical production, shipping, materials and ILVS issues with 24/7 level 2 support for business processes.

Employee ERP training to support various business functions and processes (accounting, materials, shipping, production).

Coordinated cross-functional teams to ensure on time deliverables including project planning, risk management and stakeholder communication.

Continuous training on emerging technologies, industry trends to improve company’s strategy and business operations.

DIVERSIFIED CHEMICAL TECHNOLOGIES, DETROIT, MICHIGAN SENIOR-BUYER/INVENTORY PLANNER NOV 2017 TO SEPT 2018 Purchasing of commodities and or materials which consist of bidding contracts on projects and issue of daily purchase orders. Negotiation of pricing, net terms and logistics of commodities based on history, volume and or market changes.

QUAKER CHEMICAL COMPANY, Detroit, Michigan 2000 to Nov 2017 Continually promoted from within for excellence within the planning and coordination of logistics, as well as the impact on quality goods processed for delivery and underutilization of budgets through use of shared and existing resources. PLANNING MANAGER PRODUCTION MANAGER (2010 to Nov 2017) Planning, coordination and directing resources for seamless operations. Streamlining daily activities for the successful completion of scope, while meeting and exceeding expectations for operational budget utilization and guideline specifications, as it relates to quality standards. SHIPPING & RECEIVING SUPERVISOR (2000 to 2010)

Management and oversight of shipping and receiving personnel. Leading and directing all activities of daily shipping and receiving functions.

EDUCATION & CREDENTIALS

MASTER OF BUSINESS ADMINISTRATION SUPPLY CHAIN/ BUSINESS MANAGEMENT Lawrence Technological University, Southfield, Michigan, 2016 BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MARKETING/ADVERTISING Wayne State University, Detroit, Michigan, 2010

CERTIFICATION

• Manufacturing Execution System (MES) – Insequence, 2022

• Sequencing (ILVS) – Insequence, 2022

• Report Builder I & II (SQL) – Microsoft, 2022

ISO 9001 Audit Certification – Institution, 2016

American Institute Certified Planner (AICP) – American Planning Association, 2013

International Air Transportation Authority of Dangerous Goods Certification (IATA), 2013

Hazard Waste Management Certified (RCRA) – Institution, 2012

Six Sigma (Black Belt) Certified – Institution, 2017 CIT TRAINING – HIGHLAND PARK COMMUNITY COLLEGE (68 CREDIT HOURS):

Cobol I/II

Program Language I

Fortran

Pascal

AWARDS & HONORS

Recognition Award – Flexngate, 2023

Action Award – Quaker Chemical Company, 2016

Appreciation Award for Volunteer Coordinator – Quaker Chemical Company, 2014, 2015

Perfect Attendance Award, 2017

Impact Award for New Site ERP implementation – Quaker Chemical Company 2015 PROFESSIONAL AFFILIATION

National Black Masters Business Association NBMBA

Contact this candidate