Nephteria Mobley

**** ****** ***** ****

Winston-Salem, NC

336-***-**** ad4fj0@r.postjobfree.com

Professional Summary

Environmental Services Supervisor and Educator focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member. Detail oriented and customer service and safety driven.

Skills

Safety Educator

Worker’s Compensation Claim Management

Safety Audits and Inspections

Employee recruitment, retention and Engagement

Proficient with Microsoft Windows, Excel, Word, Worxhubs and Outlook

Work History

Housekeeping Operations Manager 09/2017-11/2019

Sodexo Retirement-Winston Salem

Maintains and develops client relationships and client satisfaction in custodial services to ensure account retention

Directs daily custodial operations to ensure employees have appropriate equipment and resources to perform their jobs and meet goals.

Manages the budget by controlling cost with inventory, labor and materials, complying with budget requirements and making adjustments when necessary

Oversee daily scheduling, communication and quality for staff of 25

Housekeeping Supervisor 10/2016-9/2017

Wake Forest Baptist Hospital-Winston Salem, NC

Oversee daily staff of 20 employees

Responsible for coverage for eight areas, including patient rounding and quality inspections

Staff scheduling, rounding, coaching, and engagement

Training Administrator 06/2012-9/2016

Crothall Healthcare-Winston Salem, NC

Oversee daily office operations for staff of 200 plus employees, in a 900 bed facility

Overseeing Worker’s Comp Claims

Safety Organizer and Educator- Making sure our staff is following our safety rules for our facility

Responsible for getting new hires and current staff trained on hospital cleaning procedures

Patient Ambassador 01/2011-06/2012 Crothall Healthcare-Winston Salem, NC

Initiated hospital wide study to identify areas for process improvement

Documented patient information obtained from interviews

Engaging with Nursing team to improve the relationship with hospital staff and housekeeping

Greeting the New Admissions

Interviewing patients for quality and customer service

Housekeeper 05/2002-01/2011 Novant Health\Crothall Healthcare-Winston Salem, NC

Disinfected and mopped bathrooms to keep them sanitary and clean

Used chemicals and other cleaning equipment in a proper safe and responsible manner

Discharge cleaning

Daily cleaning using 10 step cleaning method in patients rooms

Surgical Tech-Part time 01/2001-05/2002 Novant Health-Winston Salem,NC

Setting up the surgical rooms for the next case

Sanitizing and sterilization of the surgical equipment

Education

Glenn High School- Kernersville, NC June 1998

High school Diploma

Professional references available upon request

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