RESUME Patti Burnett Farmer ad4fgo@r.postjobfree.com or 402-***-****

OBJECTIVE

Seeking a rewarding position with a reputable employer that allows me to contribute to the continued success of that business and provide great customer service in order to maintain customer loyalty.

PROFILE

Experienced professional in the areas of customer service, accounting, office management, financial reconciliation, payroll, client billing, database maintenance, inventory control and event coordination.

EXPERIENCE

Oriental Trading Company – Omaha, NE: (November, 2023 – Present) Warehouse Associate

Shipping customer orders and repackaging product assortments.

Amazon, Inc. – Omaha, NE: (May, 2023 – November, 2023) Warehouse Associate Trained in shipping, problem solve and induct jam clearing. Consistently rated a leader among the fastest shipping associates.

Information Sciences Consulting, Inc. – Manassas, VA: (February, 2023 – April, 2023) Supply Tech

Temporary US government contract with the Omaha VA Medical Center. Provide medical supply inventory and delivery services to multiple clinics throughout the facility. Scan, print and pull orders and restock freight daily to maintain medical facility standard of operation.

Interpublic Group – Omaha, NE: (January, 2022 – November 2022) Vendor Support Specialist

Provided customer service for vendor account set up. Served as liaison between media agencies, vendor customers and IPG. Handled sensitive data and worked support desk tickets and two email inboxes. Conducted MS Teams meetings as required.

PayPal – LaVista, NE: (March, 2019 – January, 2022) Customer Solutions Agent II

Took inbound calls for opening and resolving dispute cases, handled sensitive data and provided general customer service solutions. Promoted to the chargeback resolution department in December 2020 for PayPal financial products to process chargebacks for multiple banks including Synchrony, Discover, Chase etc..

First Data – Omaha, NE: (September, 2017 – March 2019) Senior Fraud Analyst

Provided customer service and handled sensitive data for debit and credit cards for 52 banks. Promoted to the fraud investigations department for Penn Fed Credit Union.

Convergys Inc. – Omaha, NE: (August 2015 – September 2017) American Express Chat Agent

Received incoming calls/chats from applicants. Processed credit card applications. Handled sensitive data and provided customer service and product information. Promoted to Chat for North America coverage. Employee of the Month for October, 2015.

Hallmark, Inc. – Kansas City, MO: (December 2014 – August 2015) Field Representative

Received and displayed merchandise at a Wal-Mart retail location, audited inventory and maintained stock, changed out seasonal displays and assisted customers with product information or selection.

Miscellaneous: (May 2014 – December 2014) Explored other career opportunities.

Hospice House Inc. – Omaha, NE: (July 2009 – May 2014) Administrative Assistant

Prepared accounting and banking information, inventory, medical billing, AR, AP, payroll, handled donor and patient sensitive data mgmt., spreadsheet maintenance and report generation, performed administrative duties, provided customer service, acted as receptionist, managed office and helped coordinate events.

Omaha Steaks – Omaha, NE: (August 2011 – July 2012) Outbound Sales Representative

Made outbound calls, processed sales transactions, handled sensitive data and met sales quotas. Sold over $100K in products working half time in one year. This was a 2nd job for additional income.

North Side Christian Church, Omaha, NE: (Nov. 2008 – May 2010) Office Manager

Performed accounting duties, prepared financial statements which included donor data entry and bank reconciliations, provided administrative work, office and building management and receptionist duties.

Miscellaneous: (May 2007 – November 2008) Explored other career opportunities.

Mosaic - Omaha, NE: (December 2004 – May 2007) Gift Processor

Provided donor data entry, spreadsheet reconciliation, generation of donor correspondence and nationwide, multi-state, organizational registration to solicit funds.

RHA Health Services - Kernersville, NC: (May 2003 – May 2004) Business Manager

Managed the finances of 18 group homes, handled sensitive data, performed payroll duties for 150+ employees, resident fund management, AP, AR and financial reporting, supervised 2 office staff members and 1 building and grounds worker.

Miscellaneous: (September 2000 – May 2003) Explored other career opportunities.

Ohio state graduation exam grader with Measurement Inc. March - April, 2003.

Maryfield Nursing Home - High Point, NC: (September 1999 – September 2000) Accountant

Provided accounting department support, bank reconciliations, handled sensitive data and client billing, did spreadsheet maintenance, installed patient database software updates and assisted staff to reduce computer user error.

Miscellaneous: (October 1995 – September 1999) Explored other career opportunities.

Conducted two golf tournament fundraisers for church/school and completed a two year Lay Ministry training course.

YMCA - High Point, NC: (June 1990 – October 1995) Chief Financial Officer

Automated accounting functions to replace manual systems, bookkeeping, financial statements, payroll duties for 150+ employees, annual budgeting, revised financial policies and audited procedures for better internal controls. Resigned to be a full time, stay at home mom.

Hospice at Greensboro - Greensboro, NC: (April 1985 – June 1990) Business Manager

Established office procedures for grassroots organization, bookkeeping and financial statement preparation, payroll, AR, AP, assisted with Medicare cost reporting, clerical work as needed and led special event management while supervising 7 clerical staff members and volunteers. Designed donor software that was marketed statewide and presented a communications workshop at the State Hospice Conference for North Carolina.

EDUCATION & TRAINING

University of North Carolina – Greensboro, NC: (May 1981 – December 1984) BA Degree

Political Science with concentration in Public Administration and a Minor in Psychology.

Management Development Training – Center for Creative Leadership (September 2002).

Microsoft Office Products, Outlook, MS Teams, SAP, Ariba, Citrix, Kronos, BasWare, Peachtree, Ceridian, ADP, QuickBooks, Great Plains, Raiser’s Edge, LTCS, Lawson, Concur, Live Person and various other accounting and database software applications.

November 30, 2022 from Supervisor:

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