Education

* **** ******* ** ********

Hardware and Maintenance

from Model Polytechnic

College, Painavu in 2005

Higher Secondary. Kerala,

India. March 2002.

Secondary School Leaving

Certificate. Kerala, India.

March 2000.

Skills

Network Operations

Management System/Network

Management

IT Infrastructure Management

Installation, Configuration &

Trouble Shooting

Certifications

CCNP #CSCO11681658

CISCO MERAKI NETWORK

ASSOSIATE (CMNA)

CISCO Certified Network

Associate Certified - Cisco ID:

CSCO11681658

CISCO Certified Network

Professional Certified

TIJO T JOHN

Network Engineer

+919****-*****

ad4fbz@r.postjobfree.com

Kochi, Kerala 682312

14/02/1985

Indian

PROFESSIONAL SUMMARY

10+ years experienced IT engineer with 7 years of relevant experience in networking and security which includes significant design, support, administration and

implementation of network products, systems and skilled in delivering technical support.

PROFESSIONAL SKILLS

Networking Skills: Configuring Cisco, HP, Routers and Switches, and IP Phone.

Routing/Switching Protocols Trunk, Ether-channel, Inter-VLAN routing, port-security, VPC, VSS, VSL, VLANs, VTP, RSTP, HSRP, RIP, OSPF, EIGRP, BGP and MPLS.

Security: Fortinet and Palo Alto firewall configuration and Troubleshooting

Wireless: Unified Wireless Controller –L1 level and Access Point solution with Cisco

VoIP: Installation, Configuration and troubleshooting of Cisco

Cisco Meraki eCMNA certified.

EXPERIENCE

01/2011 - Present

Network Engineer

WIPRO-KOCHI WIPRO-KOCHI, Kochi

Managing support and onsite services to prestigious Clients includes, New Installations, Upgrades, Commissioning, Acceptance Testing and troubleshooting of network

equipment's provided by company and or under AMC/SLAs of clients

Attended Extreme Switch

Training in Wipro Bangalore

Successfully completed Cisco

MGX and nexus Training in

Wipro

Huawei Enterprises Devices

training in Bangalore

ARUBA SD-WAN OEM Training

completed

Efficiently Plan and Migrate Network Services from End-0f- Life/End-of-Support devices to New Hardware Perform Firmware upgrade for various network devices like Firewalls, Cisco Routers, Cisco Switches etc

Configuring and Installing Cisco Catalyst 9K Switches and Cisco Nexus Series Switches Configuring and Installing Cisco Routers (Cisco ASR Routers, ISR4K Router etc.) Configuring and Installing HP Routers and Switches

Oversee a team technical support specialists define workflows, prioritize project tasks, and provide coaching and mentorship Delivered technical support to internal and external users to resolve issues related to hardware, software, and network infrastructure Hardware

Troubleshooting and Configuring of all types of Cisco devices, Configuring Cisco Routers, switches and IP Phones based on the company's policy Troubleshooting network related issues LAN Cabling, mounting Switches & Routers as per the Industrial stands Routing Protocols - BGP, EIGRP, OSPF and Static routing, IP – access lists

01/2009 - 01/2011

Customer Support Engineer

Pooja EnterprisesPooja Enterprises

Managing and troubleshooting Cisco Routers, Switches Coordinating with different internal departments and clients to ensure SLA parameters are met according to the schedule

Administering & designing LANs, WANs internet/intranet, and voice networks

Replacing network hardware

Network infrastructure installation and configuration

Vendor management, asset management

01/2005 - 01/2009

System Engineer

Excel SystemsExcel Systems

Resolving calls assigned within SLA

Resolving AD related issues for the user's L1 support for Active Directory server

Maintaining the AD users

LAN implementation and troubleshooting

Desktop / laptop/server Installation and support (Hardware and Software)

Antivirus Installation, security patch rollout, virus database updating and monitoring

Installation of Network, stand-alone printers using TCP/IP and print management Configuring and troubleshooting,

Microsoft Outlook

Vendor management, asset management

CAREER GRAPH

PERSONAL INFORMATION

Passport Number: G9828953

Passport Expiry Date: 07/30/28

Marital Status: Married

Language Known: English, Tamil, Hindi & Malayalam

ORGANIZATION DESIGNATION DURATION

Wipro Limited Lead Engineer April2023-Present

Wipro Limited Senior Engineer (Network & Security) Dec’2015- 2023 Wipro Limited Customer Support Engineer (Network & Security)

Sept’2011 – Nov’2015

Pooja

Enterprises

(WIPRO

Franchisee)

Customer Support Engineer(Network &

Security)

Jul’2009 – Aug’2011

Excel Systems

(WIPRO

Franchisee)

System Engineer Jun’2005 – Jun’2009

.

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