JULIUS MALCOLM

PROFESSIONAL SUMMARY

With solid technical support, managerial, and administrative experience, I am able to solve problems immediately to create win-win situations for both the client and the company. My extensive experience in telephonic technical support, coupled with excellent communication and team-building skills, allows me to effectively lead employees of varying skill and communication levels. I am proficient in handling bids, managing vendor relations, and maintaining project timelines to maximize effort while minimizing costs. Additionally, my proficiency in project management in a high-pressure environment ensures successful outcomes.

EXPERIENCE SYSTEMS INTEGRATION MANAGER, ALLEN ISD — 2017 - PRESENT

•Managed a team of 4 A-V technicians (Tech1 and Tech2)

•Project managed full scale system installations (School Refresh and Renovations)

•In-person and remotely supported and maintained A-V/security systems district-wide (26 schools and 3 administration buildings)

•Responsible for managing bid proposals based on warranty offers, affiliations with other vendors, current vendor contracts, and cost

•Performed test trials with new vendors focusing on price points, communication, updates, and time management

•Responsible for vendor approval (Network Company, Audio Visual Company, Digital Signage)

•Performed routine project walks for new system integration, identifying future needs and upgrades

•Responsible for the live production video feeds of school board meetings (editing, cutting, posting, etc.)

•Managed various lockdown systems including Extron Bell PA, Informacast, and Bogen

•Responsible for digital signage platforms using AppSpace and Bright Signs

•Network configuring media devices for POE and setting IP reservations via MAC Address

•Responsible for setting up multicast for live announcement encoders

•Routinely set the DNS for all static IP devices and devices that have an IP reservation

•Tracked time-off, comp-time, and payroll of my staff; responsible for their performance/progress reviews as well

•Conducted regular team meetings to track project progress and product arrival timelines

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•Maintained customer relationships with vendors while also keeping projects on-schedule

•Confirmed credentialing of vendors to ensure their ability to work within the

district

•Coordinated on-site staff training of new products with vendors

•Responsible for the Extron programming of all MLCs!s 226, 200+, MLC E-Bus

•Utilized Ashly DSP and Extron DSP suites to adjust audio levels and sound quality

•Utilized Global Scripter with the Extron CR88 processor for lockdown announcements

•Managed the Vitec system for streaming cable channels throughout the

district

•Used Azure DevOps software for project management

•Managed all A-V management tools and servers from Bell PA, Marquees, Digital Signage, Cable Channel, New Line Clocks, Singlewire Fusion Server

ONSITE TECHNICIAN, WHITLOCK — 2015 - 2017

•Onsite Technician for Lockheed responsible for video conferencing, installations, and firmware upgrades

•Troubleshoot and upload code to Crestron Touch panels and control processors like DMPS-300, DMPS-300-C, DMPS3-300-C, AV2, AV3, Pro2, and Pro3 plus Control, Audio processors

•Routinely used DMC-RMC scalers and transmit units, as well as CPN3 processors

•Troubleshooting and calling in RMA’s for advanced replacement/repair or nonwarranty

•Regularly sought out online trainings to advance skill level

ONSITE PROJECT MANAGER, NETWORK CABLING SERVICES — 2013 - 2014

•Managed a team of audio-visual technicians; processed their confidential records such as salary changes, vacation/absenteeism reports, and performance appraisals

•Delivered excellent customer service and telephonic technical support with extensive knowledge of audio- visual equipment and its practical application

•Responsible for quality control and maintenance of all video equipment ranging from LED, LCD, switchers, touch panels, video conferencing and lighting

•Oversaw daily operations of installation and de-installation of equipment for onsite and in-house clients

•Supported the following equipment: Cisco, Polycom, Creston, StarDraw

A-V TECHNICIAN (CONTRACT), FLEX-TECH — 2011 - 2013

•Demonstrated knowledge of and accountability for high-level audio-visual equipment

•Telephonic technical support for North Richland Hills ISD (14 schools)

•Created event diagrams/layouts for proper placement using CAD programs

•Completed and submitted invoices for payments to vendors

•Handled expense reports with account summaries

•Maintained inventory control

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EDUCATION

GEORGIA MILITARY ACADEMY — ASSOCIATE’S DEGREE IN COMPUTER SCIENCE

CERTIFICATIONS

•Extron ECS

•Extron EDSP

•Extron ECP

•ITIL v2

•ICIA Academy, Atlanta, GA

Essentials of the Audio-Visual Industry

•Crestron DM Certified Designer-4K (DMC-D-4K)

•Crestron RL 101

•Polycom Certifications- RPBNIT20116, NIFEX001, EVEX008, CSEEX002,

RPBNITEX201, ADDEX005, ADOMEX004

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