NEILA FOSTER

** ***** ******, ********, ** *****

857-***-****

ad4fap@r.postjobfree.com

Summary of Skills

Microsoft Office Suite 2016: Word, Excel, PowerPoint, Outlook Medical Terminology, Patient Registration, Appointment Scheduling, Co-payment/Co-insurance Customer Service Skills

Strong Analysis and Assessment Skills

Employment

U-Haul, Quincy, MA 2018 – 2020

Office Manager

● Achieved high customer satisfaction rates by consistently offering customers the information and service they requested in a timely and efficient manner

● Hooked up and disconnected trailers safely

● Responsible for cleaning trucks and trailers after they had been returned

● Made reservations in person and over the phone and sold moving supplies Amazon Warehouse, Dedham, MA 2018 – 2019

Mail Sorter

● Processed, packaged and shipped orders accurately

● Organized stocks and maintained inventory

● Examined incoming and outgoing shipments

Champion City Recycling, Brockton, MA 2007 – 2012

Office Assistant

● Coordinated appointments and meetings; managed staff calendars and schedules

● Ensured the daily functioning of the department

Professional Training

Operation ABLE, Boston, MA May 2020 – August 2020

Medical & Healthcare Office Training

● Gained knowledge of medical terminology, insurance billing and coding, and medical office procedures

● Enhanced proficiency in Microsoft Office Suite: MS Word, MS Excel, and MS Outlook

● Developed understanding of HIPAA rules and regulations for confidential medical settings

● Remote learning featuring Zoom Video Conferencing DOVE (Domestic Violence Ended), Quincy, MA 2019

Domestic Abuse Social Work Training

● Gained a greater understanding of the roots of the domestic violence movement and explored where the movement started and discussed where change still needs to occur

● Examined the unique, multi-faceted challenges facing domestic violence survivors in the Immigrant communities

● Identified key risk and danger indicators and how to work with survivors to develop and implement safety plans when they are in relationships with abusers, preparing to leave such relationships, and what to do once the relationship ends

● Learned about the special challenges facing older domestic violence victims, mandated reporting in elder abuse cases, as well as available resources and services Institute for Health & Recovery, Boston, MA 2019

Recovery Capital Training

● Creating Safety through Effective Communication

● Working with Survivors

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