Customer Service Project Management

AG Aaron Graf

Lodi, CA ***** 209-***-**** *****.*.****@*****.***

PROFESSIONAL

SUMMARY

AWS Certified, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I look forward to working together.

SKILLS MIG Welding

Plasma Cutter

Solder Application

Grinding and Buffing

Parts Cleaning and Degreasing

Wire Feed Machines

Hand and Power Tool Operation

Acetylene Torches

Soldering Equipment Use

Isometric Drawing

Sheet Metal Fabrication

Flux Core (FCAW) Welding

Interpret Blueprints

Safe Work Practices

Project Management

WORK HISTORY TEAM LEADER MANAGER 10/2019 to 06/2021 Next Level Security Stockton, CA

Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

Led employee relations through effective communication, coaching, training, and development.

Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Coordinated team collaboration to share ideas and build best practices. Managed and operated multimillion dollars worth of equipment. While always maintaining the standard.

SPC, TEAM LEAD 04/2011 to 08/2015

United States Army Fort Carson, CO

Performed as fire team member during situational training exercises and infantry dismounted battle drills.

Led fire team during infantry dismounted battle drills and situational training exercises.

Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use. Maintained secure communication systems to relay information to and from command teams.

Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.

Trained new infantry soldiers on standard operating procedures. Executed directives from command center with necessary timeliness and efficiency.

Conducted safety briefings for squad members prior to missions. EDUCATION Welding Certification Welding Technology Delta College, Stockton, CA

3.8 GPA

Professional Development: Leadership course

Dean's List Fall semester 22

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