Office Manager Customer Service
Resume:
Kelly Schmidt
Lead Optician
Crest Hill, IL *****
***********@*****.***
I have been in the optical field for 19 years. I also have 5 years of management. Authorized to work in the US for any employer
Work Experience
OPTICIAN
Myeyedr
January 2018 to Present
MYEYEDR
Reduced rate of eyeglass remakes by properly fitting each patient to their glasses by their individual needs and measurements. Effectively execute patient troubleshoots to ensure no RX errors were made to cut down on remakes, keeping office costs low. Supervise all office supplies. Manage recall tactics
(monthly and daily).
OFFICE MANAGER
JOLIET EYE CARE - Joliet, IL
July 2016 to January 2018
• Manage and coordinate office operations for a staff of 10 while implementing strategies, goals, and in-office training. Dealing with customer complaints, overseeing administrative tasks, and performing accounting work. Supervise and direct staff in day-to-day operations. Maintain an office policy manual (employment issues) and a practice procedure manual (how-to guide) Supported and trained staff,Handled direct administrative issues Prepared payroll and employee schedules. I did reviews with the staff. Collected payments Greeted visitors. Also did all financials for the doctors office with the Eob’s
• Communicated with clients
• Managed payroll
• Supported and trained staff
• Supervised office staff
• Processed daily transactions
Optician/Office Manager
REIFF EYE CENTER - Elgin, IL
June 2012 to June 2016
• I would help the doctor to scans of the eye. I would do work for the doctor preparing rooms, pretesting refractions. Prepare work orders and instructions for grinding lenses and fabrication of eyeglasses. Supervise and train student opticians.
Lead Optician
Eye Boutique - Algonquin, IL
August 2008 to March 2012
Tracked inventory and sales, submitted patient insurance claims, maintained and filed all patient and office records. I assisted patients to select the best Eye wear to fit their face properly. I would help educate the patient on prescription lenses on the material and educate them what would be best For them with the insurance coverage.
Education
Associate in 2010
Elgin Community College - Elgin, IL
January 2007 to June 2010
HIGH SCHOOL DIPLOMA in Basic
HOFFMAN ESTATES HIGH SCHOOL
August 2004
Skills
• Committed to ensuring excellence in patient care and office growth (10+ years)
• CareCredit Certified
• Business Planning
• Sales (10+ years)
• Using attention to detail to solve problems
• Microsoft Excel
• Microsoft Office
• Receptionist (10+ years)
• Scheduling (4 years)
• training
• Filing
• Billing
• Medical Billing
• Optical Experience
• Customer Service (10+ years)
• Time Management
• Ophthalmology
• Supervising experience
• HIPAA
• Insurance Verification
• Medical Records
• Medical Coding
• Medical Scheduling
• Leadership
• ICD-10
• Medical Office Experience
• Management
• Team management
• EMR Systems
• CPT Coding
• Medical Terminology
• ICD Coding
• Phone Etiquette
• Vital Signs
• Medical receptionist
• Anatomy knowledge
• Laboratory Experience
• Quality Assurance
• Organizational Skills
• Research
• Clerical Experience
• Accounting
• Computer Operation
• Administrative Experience
• Accounts Receivable
• Microsoft Outlook
• Communication skills
• Office manager experience
• Triage
Awards
Employee of the month
March 2018
For going above and Beyond. Giving the best customer service provided. Patients giving reviews on how happy they are.
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