Customer Service Team Members

NAVEEDA REZWAN

Email:********@*****.*** Ph:417-***-**** Address: 5895 S Northern Ridge Rd Springfield MO 65810 SUMMARY

Highly professional,hardworking and dedicated person with 15+ experience in different fields. Give hundred percent in my all jobs. Always cooperate with all the team members and colleagues. Have a lots of patience to work in a group. EDUCATION

Master of Computer Sciences

The National College Pakistan

Bachelor of Arts

University Of The Punjab Pakistan

Intermediate

Board of Intermediate & Secondary Education, Lahore Pakistan

Secondary Education

Board of Intermediate & Secondary Education, Lahore Pakistan PROFESSIONAL EXPERIENCE

Manager March 2023 - January 2024

Maryland Marquee and Farmhouse Pakistan

Job description :

Collaborated with clients to understand their requirements and preferences for the wedding or event.

Plan and organize all aspects of the events,including seating arrangements, decorators, florists and musicians to ensure seamless execution.

Determine the required number of wait staff.supervise the team responsible for serving meals,beverages and clearing tables.

Deal customers for bookings, address customer inquiries, accommodate special requests and provide exceptional services.monitor costs related to catering, decor and other services.

Maintain accurate records of bookings, contracts and payments.

Communicate effectively with clients,vendors and team members.

Control and manage the custodian staff.

Responsible to make the surroundings of the hall and open area beautiful and green.

Coordinator and Teacher September 2012 - March 2023 Allied School (Punjab Group of colleges ) Walton Campus II Pakistan Job description :

Taught the classes of pupils from grade I to IV with great dedication.

Established and maintained safe learning and playing environment for pupils.

Promoted learning and reading development skills through reading and storytelling.

As a coordinator, plan and organize extracurricular programs, events and competitions for students.

Compile and manage students attendance, record and other relevant data.

Develop and maintain strong relationship with students, teachers and parents.

Collaborate with teachers and administrators to create a secure and supportive atmosphere.

Provide excellent customer service and address inquiries or concern promptly.

Give instructions and controlled the custodian staff of the school.

Customer Service Officer MARCH 2001 - December 2003 Company : Citicall Balcom (Pvt) Limited Pakistan

Job description :

Responsible to handle customer complaints and transfer the complaints to relevant department.

Deal and answered incoming customer inquiries.

Updated customer records.

Welcomed new customers, gave them the initial information.

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