TYLER WOLFGANG VILLARREAL

San Jose, CA +1-408-***-**** ad4f4v@r.postjobfree.com

PROFESSIONAL SUMMARY

Resourceful IT Analyst with a passion for technology. Adept at providing thorough feedback to maintain and improve IT infrastructure. Reliable and hardworking with effective oral and written communication skills. Looking for a role in an associate-level IT related position. SKILLS

• Windows/MacOS/Linux Operating Systems • MacOS/Linux Terminal Navigation

• Google Workspace • Cross Functional Collaboration

• Microsoft Office 365 • Jira/Freshdesk

• OneLogin Administration • SW/HW Testing/Troubleshooting WORK HISTORY

YuJa, San Jose, CA June 2023 – October 2023

IT Operations Analyst

• Managed and configured SaaS systems such as Google Workspace, OneLogin, Atlassian, and Salesforce Lightning

• Managed and monitored account provisioning/de-provisioning for internal staff

• Performed troubleshooting for laptops/PCs, printers, TVs/monitors, and other peripherals through diagnostic techniques and pertinent questions

• Imaged, set up, and tested specialized computers and video capture cards to ensure quality and full functionality to ship to clients

Mindtree (Intel Contractor), San Jose, CA June 2022 – August 2022 Intel Validation Engineering Support Technician

• Executed and captured results of characterization and validation test cases and submitted defects

• System level setup and debugged to ensure platform was ready for validation testing

• Performed lab support, test equipment calibration/maintenance, tested hardware such as load boards, test sockets, and instruments

• Maintained test equipment calibration/maintenance, lab equipment

• Coordinated and communicated with remote engineers on test activities and status Themesoft (LG Electronics Contractor), Santa Clara, CA September 2021 – March 2022 IT Technician

• Set up cross-functioning systems hardware-software which included compute machines, sensors, cameras, etc.

• Set up, maintained, and updated software on compute systems, including dev and release environment, docker containers, new code updates, etc.

• Coordinated with functional experts and assisted them in lab for testing, validating, and developing appropriate systems

• Assisted functional experts to develop in-depth through documentations, guides, and test cases Recommended Test Labs, Santa Clara, CA October 2020 – September 2021 Test Engineer

• Identified, tracked, and submitted defects using FileMaker/Radar to support third-party developers in resolving problems

• Collaborated with cross-functional team members and product owners to stay current on product features and intended functionality

• Conducted Ad-Hoc, Black Box, and Regression testing and analyzed results/observations to submit to clients

• Completed in-depth usability testing on Windows, MacOS, and iOS devices EDUCATION

Certificate of Completion: Data Analytics, 07/2020 Year Up, San Jose, CA September 2019 – July 2020

Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship.

• Completed coursework in Business Communications, Career Development and Interpersonal Relations, Public Speaking, and Computer Information Systems with specialized training in Data Analytics

• Worked as Operations manager for a week which included introducing the weekly guest speaker and giving introduction speech in front of 80+ colleagues and staff

• Earned top performer award in Data Analytics for the second module of Learning & Development Liberty High School, San Jose, CA August 2009 – June 2013

• High School Diploma

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