Customer Service Support

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

ZN ZAITUN NANTONGO

Katy, TX 77449 786-***-**** *****.*****@*****.***

Proactive and highly motivated communications and marketing professional, with a three years background in leasing management and consultancy. My specialties include a strong background in customer service and successfully leasing residential properties, good communication skills. Marketing and conducting tours, Confidence in the ability to supervise rental operations and building a positive relationship with co-workers prospective tenants.

• Organized Mindset • Clear Communication • Sales Techniques Property tour

coordination

• • Customer Service • Lease Renewals

Phone and Email

Etiquette

• • Closing Techniques

November 2022 - March 2024

Marketing and Communications Assistant

GOLD STAR HEALTH CARE SERVICES Waltham, Massachusetts Achieved and provided prompt customer support with professional, friendly and patient attitude.

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• Identified advertising gaps through consumer surveys and sales analysis.

• Simplified complex findings with detailed reports.

• Classified customer satisfaction with surveys, polls and questionnaires. Assessed customer complaints and politely handled them, escalating to management were necessary.

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• Designed and implemented processes for determining marketing requirements.

• Gathered competitor data for internal product review and improvement. September 2018 - July 2022

Leasing Manager

Akamwesi hostels and apartments Kampala, Nakawa, Uganda

• Monitored ongoing compliance with renters.

• Reviewed guest cards and phone logs and promoted follow-up. Entered daily data into [Software], including rental applications, cancellations and lease renewals.

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• Qualified prospects, negotiated leasing requirements, and completed paperwork.

• Toured prospects

EDUCATION

Responded to 95% of prospect's inquiries through phone calls, emails and tours which satisfied their needs and led to closing on units.

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April 2017 - September 2017

Customer Service Representative

airtel uganda Kampala, Uganda

Answered customer questions about policies and procedures with friendly and knowledgeable approach.

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Investigated and resolved customer concerns related to order inquiries and delivery tracking.

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Maximized satisfaction by anticipating needs and consistently offering expert support.

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• Collaborated across departments to resolve customer-related issues.

• Delivered fast and friendly service to handle questions and service complaints.

• Enhanced 70% customer satisfaction with fast, knowledgeable service. February 2024 Certification - leasing Consultant

Leasing University

March 2017 Bachelor of Arts (B.A.) - JOURNALISM and COMMUNICATION

MAKERERE UNIVERSITY, 7082 Kampala Uganda

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