PROFESSIONAL
SUMMARY
SKILLS
EXPERIENCE
ZN ZAITUN NANTONGO
Katy, TX 77449 786-***-**** ad4f1o@r.postjobfree.com
Proactive and highly motivated communications and marketing professional, with a three years background in leasing management and consultancy. My specialties include a strong background in customer service and successfully leasing residential properties, good communication skills. Marketing and conducting tours, Confidence in the ability to supervise rental operations and building a positive relationship with co-workers prospective tenants.
• Organized Mindset • Clear Communication • Sales Techniques Property tour
coordination
• • Customer Service • Lease Renewals
Phone and Email
Etiquette
• • Closing Techniques
November 2022 - March 2024
Marketing and Communications Assistant
GOLD STAR HEALTH CARE SERVICES Waltham, Massachusetts Achieved and provided prompt customer support with professional, friendly and patient attitude.
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• Identified advertising gaps through consumer surveys and sales analysis.
• Simplified complex findings with detailed reports.
• Classified customer satisfaction with surveys, polls and questionnaires. Assessed customer complaints and politely handled them, escalating to management were necessary.
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• Designed and implemented processes for determining marketing requirements.
• Gathered competitor data for internal product review and improvement. September 2018 - July 2022
Leasing Manager
Akamwesi hostels and apartments Kampala, Nakawa, Uganda
• Monitored ongoing compliance with renters.
• Reviewed guest cards and phone logs and promoted follow-up. Entered daily data into [Software], including rental applications, cancellations and lease renewals.
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• Qualified prospects, negotiated leasing requirements, and completed paperwork.
• Toured prospects
EDUCATION
Responded to 95% of prospect's inquiries through phone calls, emails and tours which satisfied their needs and led to closing on units.
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April 2017 - September 2017
Customer Service Representative
airtel uganda Kampala, Uganda
Answered customer questions about policies and procedures with friendly and knowledgeable approach.
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Investigated and resolved customer concerns related to order inquiries and delivery tracking.
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Maximized satisfaction by anticipating needs and consistently offering expert support.
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• Collaborated across departments to resolve customer-related issues.
• Delivered fast and friendly service to handle questions and service complaints.
• Enhanced 70% customer satisfaction with fast, knowledgeable service. February 2024 Certification - leasing Consultant
Leasing University
March 2017 Bachelor of Arts (B.A.) - JOURNALISM and COMMUNICATION
MAKERERE UNIVERSITY, 7082 Kampala Uganda