Project Management Customer Service
Resume:
CHRISTOPHER DILLON
MANAGER
ad4f1j@r.postjobfree.com
Kernersville, NC 27284
Contact
Results-oriented candidate with vast experience streamlining business processes and providing strategic direction in support of organizational objectives. Proven track record in managing complex projects and leading teams to successful project completion. Skilled in data analysis, problem solving, process improvement, and project management. Experienced in using various software tools, such as Microsoft Office, to drive efficiency and effectiveness.
P r o f e s s i o n a l Summary
S k i l l s
Equipment Installation Maintenance Scheduling
Project Management Supply Management
MAINTENANCE TECHNICIAN
KAO SPECIALTIES AMERICAS — High Point, NC
Apr 2023 - Present
OWNER
BLACKOUT WRAPS — Kernersville, NC
Oct 2022 - Present
E x p e r i e n c e
Utilized hand tools, power tools and precision measuring instruments during repair work. Maintained safe working environment utilizing personal protective equipment. Replaced or repaired worn-out parts and components. Dismantled, repaired, or replaced devices using hand tools and power tools. Complied with OSHA regulations, maintaining safe and clean working environment. Prioritized work orders for service maintenance requests. Managed the daily operations related to customer service, inventory management, and marketing. Maintained a high standard of customer service through quality assurance checks. Negotiated contracts and agreements with business partners, vendors, and customers. Developed and implemented strategies to increase customer satisfaction and loyalty. Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently. Managed budgets effectively by accurately forecasting expenses and revenues. Identified problems, made decisions, and interpreted results based on quantitative techniques.
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SHIFT SUPERVISOR
PACTIV LLC — Greensboro, NC
Jun 2018 - Oct 2022
SAFETY SUPERVISOR
US ARMY — Fort Liberty, NC
Jan 2010 - Nov 2018
PLATOON SERGEANT
US ARMY — Fort Bragg, NC
Jan 2009 - Nov 2018
ACTIVE DUTY SOLDIER
US ARMY — Fort Hood, TX
May 1998 - Jan 2010
Demonstrated ability to manage a team of employees and ensure successful shift operations. Managed store closing and opening procedures to ensure safety and security. Trained new employees in job duties, safety protocols, policies and procedures, and company culture. Held team members accountable during shift by effectively coaching to improve performance. Complied with company standards and policies, setting example for team members. Managed scheduling, payroll, inventory control, customer service, and other operational tasks. Performed regular inspections of equipment for safe operation and maintenance. Worked closely with management to ensure implementation of safety protocols are followed at all times. Implemented hazard control measures to reduce risk of injury or illness. Monitored job sites for unsafe conditions and practices and took corrective action when necessary. Conducted safety audits to ensure compliance with company and OSHA standards. Provided safety orientations, training and education to employees. Developed emergency response plans for all potential hazards in the workplace. Directly supervised a team of non-commissioned officers to ensure platoon objectives were met. Facilitated coordination between higher headquarters staff elements and subordinate units regarding mission planning or execution.
Developed training plans and conducted platoon level training to ensure proficiency in mission essential tasks.
Maintained accountability of personnel and equipment; monitored the performance of subordinate leaders during field exercises.
Provided guidance on individual soldier development through mentorship and counseling sessions. Oriented new soldiers by providing training, answering questions and establishing connections. Delegated tasks efficiently among subordinates based on skill sets while maintaining an overall awareness of the unit's progress towards its goals.
Adapted to rapidly changing environments, making effective decisions under pressure. Provided mentorship and guidance to junior enlisted personnel throughout their career progression. Demonstrated leadership and organizational abilities while managing a team of 10 soldiers. Successfully completed numerous deployments overseas in support of national security goals. Fostered meaningful relationships between local populations and US forces in hostile regions. Served as an escort for VIPs and dignitaries during official visits and ceremonies.
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Certifications
OSHA 30 HAZMAT
Primary Leadership Development Course (Army) Advanced Leadership Course (Army) Senior Leadership Course (Army)
VOLUNTEER
WESTEND MINISTRIES — High Point, NC
Nov 2023 - Present
LEADER
SILVER SQUARE LODGE 791 MWGLNC — Fayetteville, NC
Jan 2010 - Oct 2018
Volunteer E x p e r i e n c e
Grew ability to work independently while completing assigned tasks without direct supervision. Exercised resourcefulness while managing limited resources allocated to volunteer projects. Generated visual content for organization's social media platforms. Demonstrated ability to motivate, lead and mentor team members. Utilized strong interpersonal skills to build relationships with all levels of the organization. Provided clear direction to staff on goals, expectations, performance standards, and procedures. Fostered an atmosphere of trust, respect, integrity, openness, fairness, diversity, inclusion, collaboration and teamwork.
Awards
Highly Decorated Army Soldier of 22 years in military service Master Mason Of The Year (2016)
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