Cynthia Armendariz

El Paso, Texas 915-***-****

ad4f0q@r.postjobfree.com www.linkedin.com/in/cynthia-armendariz-2023dushi

CLIENT SERVICE CONSULTANT

Seasoned bilingual client service consultant who is passionate about technology and over 14 years of experience with a degree in business administration. Team motivator using an effective combination of analytical and interpersonal skills while increasing profit levels for productivity in a technology sales force. Seeking a full-time position fully prepared to use proven client service and negotiation strategy skills that are fueled by value, purpose, and persistence.

Fluent in Spanish Client Services Strategy and Planning Social Media High Tech Gadgets Promotional Needs Interpersonal Skills Communication Sales Strategies Client Relationships Prioritization Troubleshooting Account Management Analytical Skills Fraud Detection Problem Solving Clerical Data Entry Negotiation Strategy & Planning Active Listening G-Suite Remote Work Attention to detail Integrity

EXPERIENCE

VERIZON, Basking Ridge, NJ May 2009 – October 2023

Senior Rep-Client Service

Responsible for developing strategies and implementing client experience solutions that transform operations through digital technology, culture, and processes to deliver business-based outcomes.

Greet and interact with clients, offer help with products, sales, promotions, troubleshooting wireless devices, and provide a great client experience with 100% promoter survey scores.

Help with processing customer purchases or returns of products and services to achieve one call resolution.

Prioritize effectively within tight schedules in a fast-pace workplace of inbound calls by adding value, insights, and support.

Maintain appearance, be ready, presentable, and prolonged sitting interacting with clients working remotely.

SHIELD OF GRACE HOME HEALTHCARE, El Paso, TX December 2021 – February 2023

Adult Care Giver Services

Provided services for adult personal care such as homemaking / light housekeeping, planning and preparing meals, and reminder of medications.

Detail-oriented, committed to professionalism, and follow through with an attention to detail for patients.

Managing patient needs while continuing training and development.

Document daily progress to patient files.

ADDITIONAL RELEVANT EXPERIENCE

VERIZON, Basking Ridge, NJ

Assistant Continuity Marketing Operations

COMDATA, El Paso, Texas

Card Processing Center

Cynthia Armendariz ad4f0q@r.postjobfree.com

COMMUNITY INVOLVEMENT

NAMI Homefront

NAMI Family to Family May 2021 - October 2022

Proud to serve and volunteer with National Alliance on Mental Illness. Attended support programs in Arizona and Texas. Helped improve the lives of people affected by mental illness and their well-being through education, support, and advocacy. The programs are designed for individuals living with mental illness, family members, friends, professionals, and the community at large.

EDUCATION

Associate, Arts in Business Administration

Strayer University

CERTIFICATIONS

Harvard Manage Mentor Course

Career management, (09/2023)

Nurture Development, (07/2023)

Feedback Essentials, (06/2023)

Persuading Others, (02/23)

Contact this candidate