Rosemary Castro

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Bilingual

Data Entry

Complaint Resolution

Customer Service

Call Center Customer Service

Inbound and Outbound Calling

Experience

RG Management March 2023 to November 2023

Marketing Agent

Took care of AT&T business accounts and made sure all information was correct.

Placed marketing and advertising displays and materials at stores.

Upsold additional items based on customer interests and needs.

Maintained knowledge of sales and promotions, return policies and security practices.

Analyzed customer feedback data to recommend improvements in service quality.

Worked to understand the needs of potential customers before making appropriate suggestions.

Communicated to customers and prospective customers about product benefits.

TELVISTA August 2022 to January 2023

Tech Support Agent

Responded promptly to customer inquiries and complaints in a professional manner.

Utilized computer systems for tracking, information gathering and or troubleshooting.

Trouble shoot customer equipment and helped them get their services back up and working.

Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.

Developed customer relationships and ensured satisfaction with services.

Amtex Inc (part time, temp) April 2022 to August 2022

Customer Service Representative

Provided excellent customer service to resolve customer complaints in a timely manner.

Set up and activated customer accounts.

Answered customer inquiries and provided accurate information regarding products and services.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Promoted available products and services to customers during service, account management and order calls.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

W.H Adamson High School June 2022

High School Diploma

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