Help Desk Information Technology

Gerard Galletta

860-***-**** *********@***.*** linkedin.com/in/gerard-galletta-9519361a/

Gerard Galletta is a hands-on IT leader with over 25 years of progressive experience managing technology, projects, personnel and budgets. He is a skilled leader focused on growth, proactively seeking new technological solutions and providing mentoring for junior staff members. In his next role, he seeks to lead the transformation of an IT organization into one that actively enables the business to surpass corporate goals.

Information Technology Experience

IT Director 2007 – Present

Branson Ultrasonics, a subsidiary of Emerson Electric Brookfield, CT

Led global IT organization at a $400M sales & manufacturing business that employed over 2000 people. Partnered with business leadership to attain and surpass corporate revenue goals.

Reduced IT operating budget by over 24% by instituting lean and efficient practices

Slashed operations cost by 20% by streamlining manufacturing and distribution processes

Improved IT services delivery and SLAs by creatively deploying support resources

Led multi-year deployment project to replace legacy ERP system with Oracle EBS

Directed projects to relocate and consolidate multiple sales and manufacturing facilities

Managed software licensing to ensure compliance while reducing cost

Infrastructure design, budgeting, maintenance

Data integrity, restricted data asset protection, HIPAA, PCI compliance

Oversee Help Desk activity using ServiceNow ticketing system

Managed application development, deployment and maintenance

IT Manager 1996 – 2006

Richline Group, a subsidiary of Berkshire Hathaway Mt. Vernon, NY

Managed IT support and application development activities at a $250M sales & manufacturing organization.

Adopted new technologies that improved Operations efficiency by over 40%

Led projects to modernize ERP applications

Deployed newly emerging computing technology to end users in all areas of the company

Managed budgets, vendors and IT staff

Network Engineer 1994 – 1996

Michael Anthony Jewelers Mt. Vernon, NY

Maintained IT infrastructure, servers, network equipment, personal computers, voice and email systems. Trained and mentored junior IT staff.

Led projects to modernize entire IT infrastructure and applications

Implemented Help Desk procedures to improve SLAs and end user experience

Reduced IT operating expense by negotiating favorable vendor contracts

Conducted formal user training

Key Skills

Information Technology:

Network infrastructure

Application development

Communications

Hosting: Private and public cloud, Azure, Sharepoint, internal and external portals, SaaS

Data integrity and security

Help Desk operations and SLAs

AS/400, IBM Power Series

Active Directory, Disaster recovery

Mobile Device Management

Managerial:

Vendor management

Team building & mentoring

Project management utilizing Agile methodology

Technology assessment & deployment

Budgeting, purchasing & cost management

Training

Goals attainment

Business Intelligence, dashboards and reporting

Strategic & tactical planning

Risk assessment

Ensure service delivery by Managed Service Providers

Culture of constant improvement

Education & Credentials

Computer Science, Queens College New York, NY

Technical certificate in electronics and computer technology, Suburban Tech Uniondale, NY

Emerson corporate management training St. Louis, MO

Contact this candidate