Michelle Stephens

**** ******* **.

Cedar Hill, Tx 75104

469-***-****

ad4eye@r.postjobfree.com

Seeking an office position in a fast-paced atmosphere to apply the skills and knowledge gained through years of experience in related roles, including customer service, professional communication, scheduling, and leadership..

Work Experience

Acadian Ambulance

Receptionist/Clerk- Dallas, Tx 11/2019- Present

●Answers multi-line telephone systems for the purpose of screening calls, transferring calls, and/or taking messages.

●Coordinates assigned activities (e.g. meeting room scheduling, etc.) for the purpose of delivering services in conformance to established guidelines. •

●Distributes mail, messages, and other items within the site for the purpose of disseminating materials to appropriate parties.

●Greets public, staff, students, parents, vendors, etc. for the purpose of responding to their inquiries, and directing or escorting individuals to the appropriate personnel with established building security procedures.

●Maintains reception area materials (e.g. job applications, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.

●Performs general clerical functions (e.g. scheduling, copying, faxing, document preparation, mailing, etc.) for the purpose of providing assistance to Central Administration personnel as needed.

●Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.

●Performs other related duties as assigned.

City of Dallas Municipal Courthouse

Court Specialist II- Dallas, Tx 02/2017 – 11/2019

●Receives payments from citizens for tickets and citations; enters information into the computer system; makes change, and provides receipt of payment to citizens.

● Answers questions from citizens in person and over telephone regarding procedures, tickets, fine schedules, payment plans, and other options.

●Sets court dates for citizens requesting a trial; accesses court calendar on computer; provides citizens with document listing date, time, and courtroom.

●Sets up a payment plan for citizens who cannot pay the total amount of fines; calculates amounts due and informs citizens of the payment schedule.

●Prepares appropriate forms to set up work release arrangements for citizens assigned to provide labor in exchange for fines.

●Process and validate security bonds submitted by attorneys. Reviews, verifies information, witnesses signature, prepares file jacket, ensures jacket is submitted to municipal judge on trial date.

●Refers controversial inquiries to supervisors.

Dallas Area Rapid Transit

Clerk- Dallas, Tx 12/2015 - 02/2017

●Serves customers by providing information, responding to requests, resolving problems, and collecting revenue.

●Provides information to customers by verifying understanding of requests, answering questions, and offering assistance.

●Initiates service by recording requests; forwarding to dispatching.

●Collects revenue by receiving and recording payments.

●Resolves billing problems by identifying the problem, explaining procedures, and forwarding required adjustments.

●Improves quality results by evaluating processes and recommending changes.

●Updates job knowledge by participating in educational opportunities.

●Accomplishes customer service and organization mission by completing related results as needed.

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