Customer Service Retail Assistant

Paula Roome

Email : *********@*****.***

Phone : 079********

Professional Profile

I am a hard working, reliable, trustworthy, polite, caring, friendly and punctual individual with combined 36 years’ experience working as a child minder and in the retail sector. I’m a committed and enthusiastic person with both initiative and team working abilities, who is looking to make a positive contribution to the workplace. Currently seeking for City Centre based part time jobs in retail and in local schools.

Hobbies

Crossword puzzles and su-doku

Walking

Baking and cooking

Key skills And Abilities

- Communication and interpersonal skills

- Literacy, numeracy and ICT skills

- Customer service skills

- Organisational and time management skills

- Ability to follow both verbal and written instructions and work with speed, accuracy and attention to detail

- Ability to prioritise workload and achieve target deadline

- Willing to learn and develop

- Aware of child protection and safeguarding of young children

- Aware of highest quality standards of hygiene, health and safety standards

Education And Training

April 2022 - Customer Serve Level 1 Certificate

1980 - GCSE Grades with English, Mathematics and Science - Guthlaxton College, South Wigston, Leicestershire

Employment History

October 2019 - Present - Actively seeking employment in Leicester

1990 - 2019 - Self employed, Child Minder, Leicester

Responsible for:

- Making sure the Children I cared for were safe and well looked after

- Changing nappies, cooking, feeding and washing the children

- Giving emotional support to children, making sure they were secure and happy

- Encouraging children to learn through books, toys and games

- Taking young children to parks, toddler groups and playgroups, encouraging them to play with other children

- Taking older children to nursery and school and collecting them at the end of the day

- Respecting the wishes of the parents about daily routine, diet and religion

- Negotiating contacts and fees with parents

- Adhering to child protection and safeguarding of young children

- Adhering to hygiene, health and safety standards

1985 - 1989 - Shop assistant - Lewis’s, Leicester

Responsible for:

- Customer service and sales

- Cash handling and worked on the cash register

- Stock replenishment and kept the shop floor nice, tidy and clean

- Followed both verbal and written instructions from supervisors / managers and worked with speed, accuracy and attention to detail

- Prioritised workload and achieved target deadlines

- Ensured highest quality standards of hygiene, health and safety standards.

1980 - 1982 - Shop assistant - Fine Fare, South Wigston, Leicestershire

Responsible for:

- Customer service and sales

- Cash handling and worked on the cash register

- Stock replenishment and kept the shop floor nice, tidy and clean

- Followed both verbal and written instructions from supervisors / managers and worked with speed, accuracy and attention to detail

- Prioritised workload and achieved target deadlines

- Worked as a team or on my own initiative

- Ensured highest quality standards of hygiene, health and safety standards.

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