DANTE

SMITH

808-***-****

ad4evf@r.postjobfree.com

Calera, Alabama 35040

CONTACT

Customer-focused professional with

proven track record of exceeding

customer expectations and

providing exceptional service.

Excellent communication skills, with

the ability to quickly develop rapport

with customers and resolve complex

service issues. Skilled in using CRM

and help desk software to effectively

manage customer accounts,

troubleshoot technical issues, and

resolve escalated customer

complaints.

CAREER OBJECTIVE

Customer Care Specialist

Spectrum, Birmingham, Alabama

Customer Service Representative

AT&T, Hoover, Alabama

Production Specialist

CVS, Birmingham, Alabama

EXPERIENCE

November 2022 - Present

Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.

•

Researched and analyzed data to address operational challenges and customer service issues.

•

• Generated reports to track customer service performance. October 2018 - October 2022

• Answer incoming phone calls from customers.

• Handle high call volumes day to day

• Navigate multiple computer programs throughout the workday Process orders for new and existing customers, collecting necessary information for account billing; collect payment as needed

•

Uses provided resources/company websites to navigate customer's concerns

•

Consults with Supervisor or Team Lead on complex and unusual

• problems

Ensure customer satisfaction and provide professional customer support

•

March 2016 - August 2018

Utilized problem-solving skills to quickly resolve any production issues.

•

Observed production processes and quickly identified issues to

• reduce downtime.

Conducted quality checks and recorded observations to maintain records.

•

Communicated production deadlines and goals to staff members to increase team productivity.

•

Answered client calls regarding product concerns, return policies and

• replacements.

EDUCATION

High School Diploma

Westend High School, Birmingham, Alabama

May 2001

SKILLS

• 8 Years of customer care experience

• Communication and active listening skills

• Call-center phone systems

• Ability to meet and exceed daily metrics

• Ability to resolve complex situations

• Attention to detail

Contact this candidate