NICHOLAS ADKISON

Temecula, California *****

951-***-**** - ad4ev5@r.postjobfree.com

PROFESSIONAL SUMMARY

I have a strong passion for the automotive industry, I love working on my own cars at home and I really enjoy helping customers get all their service needs taken care of .I started out as a Service Porter and Worked my way all the way up to a Service Manager at another shop . I am very hard working and also a quick learner . ACCOMPLISHMENTS

FORD CERTIFIED

LINCOLN CERTIFIED

KIA CERTIFIED

CSI ALWAYS ABOVE GROUP

HIGH SALES

SKILLS

POS Systems and Ordering Platforms

Calm and Professional Under Pressure

Courteous with Strong Service

Mindset

Handling Customer Complaints

Efficient and Detail-Oriented

Building Customer Trust and Loyalty

Customer Account Management

Performance Goals

Customer Retention Strategies

Understanding Customer Needs

Interpretation and Translation Services

Call Documentation

Responding to Difficult Customers

WORK HISTORY

04/2017 to 04/2022 Service Advisor

Gosch Ford Lincoln Mercury – Temecula, CA

Developed estimates by costing materials, supplies and labor. Suggested add-on services that would be helpful to customers and improve bottom line.

Maintained high customer satisfaction standards to meet or exceed targets. Handled customer issues with confidence, using [Skill] to provide effective resolution.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. 03/2013 to 03/2017 Service Advisor

Bradley Ford & Lincoln – Lake Havasu City, AZ

Pleasantly greeted customers and asked open-ended questions to better determine needs.

Suggested add-on services that would be helpful to customers and improve bottom line.

Developed estimates by costing materials, supplies and labor. Maintained high customer satisfaction standards to meet or exceed targets. 01/2009 to 03/2013 Service Technician

Anderson Chrysler Dodge Jeep – Lake Havasu City, AZ Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Inspected equipment to diagnose operational issues. Adhered to safety protocols and policies to reduce workplace hazards. Explained diagnostic findings to customers and outlined repair or service options. EDUCATION

High School Diploma

Temecula Valley High School - Temecula, CA

Political Science

FORD CERTIFIED

I HAVE BEEN FORD CERTIFIED FOR 8 YEARS