Muhammad Yahya Khan

647-***-****) ad4ep8@r.postjobfree.com Mississauga, ON

https://www.linkedin.com/in/muhammad-yahya-khan-822826200/

Professional Summary

As an experienced IT Tech Support Analyst, I thrive in configuring networks and championing desktop support. Adept at managing priorities with a positive attitude, I eagerly embrace challenges to achieve team goals. Let's embark on a journey to shape the future of technology together!

Technical Skills

Postgre SQL (basic)

Microsoft Office Software

CCSK+ / CSA

Time Management

Knowledge of relevant electronic circuitry

MS Excel analytics

Power Bi (basic)

Data entry

Multitasking

Hardware and software Repair

customer service

Cloud AWS

Critical Thinking

MS Access

Work Experience

PM Assembler Celestica Inc - Aerospace and Defence

Nov 2022-till date

Demonstrated exceptional attention to detail in assembling intricate aerospace components, resulting in a zero-defect track record and ensuring top-notch product quality.

Trained and mentored new team members, fostering a culture of continuous improvement and knowledge sharing within the assembly team Accomplishment Statement 3

Collaborated with engineers and designers to provide valuable feedback on component designs.

Information Management (Volunteer) Funeral Support Services Organization Canada

Utilize Microsoft Access to create, organize, and maintain comprehensive databases. Develop and manage forms to facilitate the efficient entry of data from physical documents into the database system.

Connect the database with the family tree system to establish a cohesive and interconnected information structure.

Ensure the secure storage of information while creating a holistic view of family relationships and histories.

Connect the database with the family tree system to establish a cohesive and interconnected information structure.

Ensure the secure storage of information while creating a holistic view of family relationships and histories.

Jr. IT Tech Support Efu Life

Sep 2022-Nov 2022

Jun 2021-Aug 2022

Resolved 95% of IT support tickets within SLA, ensuring timely issue resolution for end-users.

Installation, configuration, management, maintenance, and troubleshooting of computers, networks, servers, IT, and office equipment.

IT infrastructure planning, management, revision, and continuous improvement.

Network topology design and implementation, including cabling and interconnect solutions.

High Availability planning and maintenance for systems, databases, and network.

Systems and network monitoring, identifying growth demands, and proposing improvements/upgrades.

Compliance with Corporate IT Security Policy for secure IT systems and computers..

Server room maintenance, including performing daily checklists and equipment checks.

Collaboration with Global IT Team and vendors to ensure timely project implementation.

Proficiency in Networking concepts, including firewalls and switches.

Strong knowledge of Windows OS (server and client), desktop operating environments, and Linux.

Diagnose and resolve technical hardware and software issues involving system operations, integration, IP operations, and more

ERP Data entry Ihsan Pvt.Ltd Jan 2021-June 2021

Achieved 100% accuracy in data entry, processing 500 records daily, ensuring and reliable data management. Streamlined procedures with keyboard shortcuts and automation tools

Cutting processing time by 20% for enhanced efficiency.

Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements. Ensuring error-free and reliable data management.

Education and Certification

Bachelors of Science - Computer Science (BSCS) University of Karachi.

Certificate of Cloud Security Knowledge - CCSK+

Certificate of Cloud Security Architect – CSA

Certificate of foundation of data Analytics

Certification of Excel analytics by great learning academy

Certification of IPC/WHMA-A-620

2022

In process

In process

In process

2022

2022

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