Tonya Pridgen

Human Resources Administrative Support Coordinator/Recruiter/Talent Acquisition

Chapel Hill, NC

#readytowork

Authorized to work in the US for any employer

Work Experience

Recruiter

Randstad North America - Statesville, NC

October 2015 to December 2019

Perform activities in human resources with safety regulations. To include employment screening,

recruiting, interviewing, drug screens, orientation and assign talents to work based on client assigned

job placement fulfillment under corporate office.

Financial aid assistant

Kelly Services - Statesville, NC

June 2014 to September 2015

Reviewed, verified and submitted proper paperwork for federal financial assistance.

Composed letters, filed and scanned required documentation into data base.

Handled all appointment scheduling, directed calls to staff, while monitored office security.

Patient Service Representative

Novant Health Presbyterian Hospital Patient-Environmental Services - Charlotte, NC

February 2013 to May 2014

Processed and filed prescriptions following state and federal laws, documented files, informed patrons

regarding their drug therapy and importance of following drug compliance. Answered patrons questions,

resolved problems with insurance companies.

Handle all patient insurance, and billing inquiries and healthcare concerns.

Environmental Technicia

Novant Health Presbyterian Hospital Patient-Environmental Services - Charlotte, NC

June 2013 to August 2013

Perform heavy cleaning duties, such as 7 step cleaning process., shampooing rugs, washing walls and

glass, and removing trash and sanitizing patient rooms. Duties may include tending to and performing

routine maintenance activities, notifying management of need for repairs.

Patient Services Representative

Novant Health Presbyterian Hospital Patient-Environmental Services - Charlotte, NC

February 2013 to August 2013

Charlotte, NC 2013 to 2013 Answer all patient inquiries and concerns about billing, procedures, policies

and concerns Provide patient referrals, distribute paperwork and make calls to patients to remind them

of bills coming due. Cleaned, sanitized patient rooms, 7 step cleaning process to perform and assure all

required maintenance after patient discharge

Cleaning Custodian

Pharmacy Technician

Walgreens - Charlotte, NC

September 2012 to February 2013

Prepare medications under the direction of a pharmacist. May measure, mix, count out, label, and record

amounts and dosages of medications according to prescription orders.

Resolution Specialist

Convergys Corporation - Charlotte, NC

January 2011 to September 2012

Provided support to customers by assisting with general information, emergency, navigation, roadside

assistance, vehicle diagnostics, and any escalation issues that may arise and documented all calls and

entered proper information into computer.

Sorter/ QA Inspector

Federal Express Ground - Charlotte, NC

August 2011 to December 2011

Employment Type: Full Time (30 Hours or More)

Inbound Loader/ Sorter/ QA Inspector

Federal Express Ground - Charlotte, NC

July 2011 to August 2011

Sort inbound packages to assigned trucks to prepare for departure. Pull packages from Converter belt

and assign to appropriate truck. Promoted to clerical- to look up barcodes for unassigned packages and

look up zip codes for misplaced packages while thoroughly inspecting damaged packages to repackage

for shipment.

Human Resources Administrative Support Coordinator Sumpter, SC

Vicit Corporation

2006 to 2010

Provided support in human resources and completed various office management tasks to include

new hires, terminations, personnel, budget preparations, payroll, housekeeping, inventory, and special

management under corporate office in Chattanooga, TN. Analyzed payroll, record keeping system, forms

control, office layout, personnel requirements, budgetary requirements, and performance standards to

create new systems and revise establish procedures. Assisted in the preparation of budget needs, and

annual reports of the corporate office.

Technical Support Representative

Direct TV / Extra Source Corporation - Raleigh, NC

January 2004 to January 2006

Resolve customers technical issues with providing assistance with troubleshooting steps. Help customers

with other related issues if troubleshooting was unresolvable. Transfers to customer service, program

specialist, Va.-language support, access card distribution, direct sales, and collection and billing. Provide

customers with courteous service, empathy, respect, and sincerity.

Customer Service Administrator

Smithfield Packing Company - Tarheel, NC

January 2002 to January 2004

Scheduled up to 100 deliveries on late loads and rescheduled appointments daily. Maintained contacts

to customers and brokers on an average daily basis while working independently to complete inventory

orders on shipments and deliveries. Controlled quality of shipments valued by the dollar.

Customer Service Representative

Lehman Brothers-American Express - New York, NY

1996 to 2001

Typed edited and proofread correspondence, memos, spreadsheets, and reports Updated and

maintained customers files for company contracts and bids office using; microsoft word, windows, excel,

powerpoint, access, outlook and Microsoft exchange. Helped improved automated office system that

resulted in a more timely and cost efficient order processing procedures for a busy mail order company.

Education

Associate's Degree in Nursing

Bronx Community College - Bronx, NY

May 1993

Vocational School Certificate

Albert Merrill Business School NYC - New York, NY

June 1991

Vocational School Certificate in Computer Science

NYC. Technical College Brooklyn - Brooklyn, NY

June 1990

Associate's Degree in General

Bronx Community College

Skills

• Talent Acquisition

• Taleo

• Interview

• Human Resource

• Scheduling

• Microsoft Office

• Human Resources

• Payroll

• training

• Outlook

• Data Entry

• Marketing

• Adult Education

• Customer Service

• HR Sourcing

• Pharmacy Technician Experience

• Environmental Services

• Microsoft Exchange

• Workforce Development

• Employee Orientation

Certifications and Licenses

Certified Pharmacy Technician (CPhT)

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