Customer Service Technical Support
Resume:
Olatunji PAUL
Phone number: (***) – *** - **** EMAIL: ************@*******.***
Career Profile
Highly skilled lead mechanical technician with 5+ years of experience. Proven track record of successfully overseeing and executing mechanical maintenance and repair tasks. Seeking to leverage technical expertise and leadership abilities in a challenging role.
technical skill/Proficiency
SUPPLY CHAIN
PURCHASE
QUALITY INSPECTION
VULNERABILITY TESTER
MICROSOFT OFFICE PACKAGE
DATA COLLECTIONS ANDANALYSIS
NETWORK MAINTENANCE AND REPAIR
HARDWARE AND SOFTWARE INSTALLATION
GOOD CUSTOMER SERVICE
GOOD LEAERSHIP SKILL
INDISTRY MAINTENANCE
EXPERIENCE INSTALLING, CONFIGURING, AND MAINTAINING SERVICES SUCH AS APACHE AND BIND ETC.
SUPERVISING EXPERIENCE
EXCELLENT COMMUNICATION SKILL
Professional Experience
Mechanical Technician
A AND K PETROLEUM, BALTIMORE, MARYLAND
FROM (SEPT 2021 – DATE)
Job Responsibilities
Diagnose, maintain, and perform service including rebuilding and replacing mechanical, electrical, hydraulic, and pneumatic systems on manufacturing equipment and facilities.
Support the operation with timely responses to downtime.
Perform preventative maintenance tasks associated with heavy industrial manufacturing equipment.
Ability to plan and schedule maintenance work based on priorities with appropriate follow up.
Comply with all company policies regarding safety and cleanliness.
Additional duties may be assigned by management.
Pulling and installation of cables.
Ensuring proper connections to all servers*troubleshooting.
Technical support.
Use of tools.
Following safety guidelines.
Customer service.
Production Technician 11
ABB ENGINEERING, RICHMOND, VA
FROM (FEB 2017 – AUG 2021)
Job Responsibilities
Perform packaging size changes, minor repairs and adjustments on equipment.
Operate, process, fill and package materials on production line equipment.
Use computerized inventory management system to select orders and input data.
Pack and palletize finished goods in a safe manner.
Perform consistent quality inspection of products.
Maintain accurate inventories.
Ensuring proper connections to all servers*troubleshooting.
Technical support.
Use of tools.
Following safety guidelines.
Maintaining safe and organize work area.
Specialist Technician
COLOR WAREHOUSE, FULHAM, ENGLAND
FROM (JAN 2016 – NOV 2016)
Job Responsibilities
Pulling and installation of cables.
Ensuring proper connections to all servers*troubleshooting.
Technical support.
Use of tools.
Following safety guidelines.
Customer service.
Telecoms Specialist Intern
BLUECHIP (now GCI), LONDON, ENGLAND
FROM (JUNE 2015 TO NOV 2015)
Job Responsibilities
Recommended architectural improvements, design solutions and integration solutions.
Designed Strategic plan for components development practices to support future projects.
Managed approximately 20 incoming calls from IT vendors and emails per day from customers.
Assisted in working on a 3G installation for main one.
Assisted in mounting a VSAT ODU
L.O.S (LINE OF SIGHT) Surveying
I and my Team worked on a Microwave Radio
Technology Strategy Analyst, Intern
EQUIPMENT HALL, NIGERIA
FROM (FEB 2012 - AUGUST 2012)
Job Responsibilities
Attending to invoices and creation of quotes for clients
Supporting customers either remotely or face to face delivering high level of customer service
Installing, system upgrades and system maintenance for SCHLUMBERGER and EXXON MOBIL
Manage firewall network monitoring and server monitoring both on and off site.
Aligned office departments and increase inter department communication and data sharing by 5%
Education
MIDDLESEX UNIVERSITY, UK
MSC Telecommunications Engineering
FROM (JAN 2014 – MAY 2016)
Emphasis in Network administration and security
Graduated Magna Cum laude.
BOWEN UNIVERSITY, NIGERIA
BSC Computer Science
FROM (SEPT 2009 – JUNE 2013)
Computer Proficiency
Microsoft Office Packages
Programming Languages such as Java, C++, Q basic and MySQL
LICENSE
DRIVER’S LICENSE
References
AVAILABLE ON REQUEST
Contact this candidate