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Customer Service Technical Support

Location:
Dundalk, MD
Posted:
March 17, 2024

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Resume:

Olatunji PAUL

Phone number: (***) – *** - **** EMAIL: ad4eiu@r.postjobfree.com

Career Profile

Highly skilled lead mechanical technician with 5+ years of experience. Proven track record of successfully overseeing and executing mechanical maintenance and repair tasks. Seeking to leverage technical expertise and leadership abilities in a challenging role.

technical skill/Proficiency

SUPPLY CHAIN

PURCHASE

QUALITY INSPECTION

VULNERABILITY TESTER

MICROSOFT OFFICE PACKAGE

DATA COLLECTIONS ANDANALYSIS

NETWORK MAINTENANCE AND REPAIR

HARDWARE AND SOFTWARE INSTALLATION

GOOD CUSTOMER SERVICE

GOOD LEAERSHIP SKILL

INDISTRY MAINTENANCE

EXPERIENCE INSTALLING, CONFIGURING, AND MAINTAINING SERVICES SUCH AS APACHE AND BIND ETC.

SUPERVISING EXPERIENCE

EXCELLENT COMMUNICATION SKILL

Professional Experience

Mechanical Technician

A AND K PETROLEUM, BALTIMORE, MARYLAND

FROM (SEPT 2021 – DATE)

Job Responsibilities

Diagnose, maintain, and perform service including rebuilding and replacing mechanical, electrical, hydraulic, and pneumatic systems on manufacturing equipment and facilities.

Support the operation with timely responses to downtime.

Perform preventative maintenance tasks associated with heavy industrial manufacturing equipment.

Ability to plan and schedule maintenance work based on priorities with appropriate follow up.

Comply with all company policies regarding safety and cleanliness.

Additional duties may be assigned by management.

Pulling and installation of cables.

Ensuring proper connections to all servers*troubleshooting.

Technical support.

Use of tools.

Following safety guidelines.

Customer service.

Production Technician 11

ABB ENGINEERING, RICHMOND, VA

FROM (FEB 2017 – AUG 2021)

Job Responsibilities

Perform packaging size changes, minor repairs and adjustments on equipment.

Operate, process, fill and package materials on production line equipment.

Use computerized inventory management system to select orders and input data.

Pack and palletize finished goods in a safe manner.

Perform consistent quality inspection of products.

Maintain accurate inventories.

Ensuring proper connections to all servers*troubleshooting.

Technical support.

Use of tools.

Following safety guidelines.

Maintaining safe and organize work area.

Specialist Technician

COLOR WAREHOUSE, FULHAM, ENGLAND

FROM (JAN 2016 – NOV 2016)

Job Responsibilities

Pulling and installation of cables.

Ensuring proper connections to all servers*troubleshooting.

Technical support.

Use of tools.

Following safety guidelines.

Customer service.

Telecoms Specialist Intern

BLUECHIP (now GCI), LONDON, ENGLAND

FROM (JUNE 2015 TO NOV 2015)

Job Responsibilities

Recommended architectural improvements, design solutions and integration solutions.

Designed Strategic plan for components development practices to support future projects.

Managed approximately 20 incoming calls from IT vendors and emails per day from customers.

Assisted in working on a 3G installation for main one.

Assisted in mounting a VSAT ODU

L.O.S (LINE OF SIGHT) Surveying

I and my Team worked on a Microwave Radio

Technology Strategy Analyst, Intern

EQUIPMENT HALL, NIGERIA

FROM (FEB 2012 - AUGUST 2012)

Job Responsibilities

Attending to invoices and creation of quotes for clients

Supporting customers either remotely or face to face delivering high level of customer service

Installing, system upgrades and system maintenance for SCHLUMBERGER and EXXON MOBIL

Manage firewall network monitoring and server monitoring both on and off site.

Aligned office departments and increase inter department communication and data sharing by 5%

Education

MIDDLESEX UNIVERSITY, UK

MSC Telecommunications Engineering

FROM (JAN 2014 – MAY 2016)

Emphasis in Network administration and security

Graduated Magna Cum laude.

BOWEN UNIVERSITY, NIGERIA

BSC Computer Science

FROM (SEPT 2009 – JUNE 2013)

Computer Proficiency

Microsoft Office Packages

Programming Languages such as Java, C++, Q basic and MySQL

LICENSE

DRIVER’S LICENSE

References

AVAILABLE ON REQUEST



Contact this candidate