CONTACT

ad4eim@r.postjobfree.com

**/**** - **/****

Stock Market College

Call Centre Agent

:*** *******, ******** *** *,

Roodeport, 1724

SKILLS

Report writing

Relationship development

Communications

Client retention

Team management

Lead development

Customer service

Program leadership

Partnership development

Performance monitoring

Assigning work

Supervision

Reconnaissance

Swat

Fire and movement techniques urban

2D Map work

Route Reference

Close protection planning

KATLEGO RAPHAEIMATHABE

+27-81-216-**** South African 09/26/1996

WORK EXPERIENCE

l0/2020 – 07/2022

City of Johannesburg

Customer Relations Agent

-Assisting with clients quires, based on their COJ accounts

-Customer relations in group finance department.

-Handle outgoing and incoming calls

-Admin and emails sent out to clients

-Enter meter readings, for water and lights, deal with reconnections for municipality.

-Perform administrative tasks to support strategic initiatives.

-Strengthen operational efficiencies and traceability, developing organization systems for municipal transactions.

02/2018 – 11/2019

Stock market college

Call Centre Agent

-Recorded production data in daily logs.

-Adhered to all standard operating procedures and complied with quality and control processes.

-Contacted each client within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products. Institution: Milites Dei Academy

Close Protection Combat

-Tactical Fire and movement

-Various Military-Style Skills

Unit standards

-US 246694 – How to Become a Service Provider

-US 244317 – Provide static protection to designated persons

-US 244319 – Provide close protection to designated persons whilst in transit

-US 244327 – Provide pedestrian escort to designated persons within a close protection environment

-US 244334 – Provide protection embussing or debussing

-US 376480 – First Aid

EDUCATION

02/2013 - 12/2015

High school

Krugersdorp High School

Subjects

-English

-Afrikaans

-Life Science

-Economics

-Geography

-Mathematical Literacy

SELF-EVALUATION

I’m forward-thinking with 6 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovation0s to existing processes to ensure efficient work environment.

Proactive team player with experience in overseeing accurate and efficient performance of daily tasks. I’m a motivated team leader with experience in enforcing company policies. Focused with attention to detail, exemplary communication and exceptional people abilities.

I posses a proven track record of developing targeted business operations plans, implementing and improvements and achieving ambitious goals and quality standards

ACHIEVEMENTS

Operative

CQC close quarter combat student

CQB close quarter battle student

REFERENCES

1. Velli Emmanuel Mokoena

City Of Jojannesburg

079-***-****

2. Ms P Ndlala

Velvet

082-***-****

3. Amareza Buys

Milites Dei Academy

061-***-****

081-***-****

Contact this candidate