Project Manager Management

Certified Project Management Professional (PMP) with over 10 years of rich experience, including over 7 years of International experience in Project for Business Process Management and Solutioning. Seeking Leadership Challenges as:

IT MANAGER / PROJECT MANAGER / IT OPERATION MANAGER / TEAM LEAD PROFILE

Experience in managing and delivering a number of large scale ICT projects across multiple industry verticals

Proficient in Project Delivery Management and IT Service Management involving Initiation, Requirement Analysis & Finalization, Project Scoping, Planning (Estimation and Scheduling), Quality & KPI Monitoring, Risk management, Systems & Network Management for Complex IT Operations; Monitoring & Ensuring Availability & Continuity of IT Services

A System Engineering and Networks Solution qualified with successful career record of rising from grass root Customer Service Engineer to last designation of Project Manager by sheer technical & functional solutioning and achievement of high ranking of satisfaction of all stakeholders

Technical Knowledge on HP, DELL & EMC Computing Assets & Storages, Multiple Platforms (OS), Oracle Database, Business Continuity & High Availability and Project Management Tools

Handled IT projects in implementation, modernization and migration areas

Hands-on management and getting into the details to understand complex projects from the bottom up Education

Donetsk National Technical University -- Donetsk, Ukraine Oct 2003 Master of Science – Computer Systems and Networks

Donetsk National Technical University -- Donetsk, Ukraine July 2002 Bachelor of Engineering – Computer Engineering

Accreditation

Project Management Professional (PMP)

ITIL V3 (Foundation)

HP ASE/AIS–Storage, ProLiant ML/DL Servers, ProCurve Networking & Mobility

HP CSE/CSA 11i V2 & V3; HP CSA – Converged

Infrastructure Administration

Oracle 10g OCP/OCA

EMC Implementation Engineer, VNX Solutions Specialist and Storage Associate (EMCISA)

VCE Certified Professional (CIA)

Symantec Sales Accreditation Program

Technical Skills:

Virtualization & Database: VMWare, Oracle

Storages & Servers: HP Storage MSL, EVA, XP. EMC CLARiiON, VNX, Data Domain, HP ProLiant and Blade Servers

Operating Systems & Tools: HP-UX, Linux, Windows, HP Data Protector, EMC Networker

Project Tools & Products: MS Project, MS EPM, Remedy, Salesforce CAREER HISTORY

ROGERS COMMUNICATIONS CANADA, RICHMOND HILL

(2019 - Present)

Technical Consultant

Building rapport with customers by actively listening and solving their problems

Troubleshooting customer connectivity issues

Promoting and recommending the latest products and services to customers EZZAT KASSAB PMP, ITIL Apache Trail, North York, ON 416-***-**** ************@*******.***

GCEL MEA, LEBANON

(2017 - 2017)

Deployment Manager

Facilitated training of external participants on new processes and procedures

Employed best project management practices for all projects

Monitored project performance, and escalate as needed to meet objectives

Served as a firm liaison with vendors on behalf of the organization INTERNATIONAL TURNKEY SYSTEMS, LEBANON

(2006 - 2016)

Project Manager (2013 - 2016)

Lead a team of 5 for all function of project life cycle and in adherence with project plans, tasks, accountability, milestones, and timelines

Direct project team on creation of resource allocation planning, capacity planning, and project scheduling

Executed mega projects by identification, analysis, and mitigation of risks, ensuring timely escalation of issues

Communicate effectively throughout project life cycle in a timely and transparent manner to all stakeholders through regular meetings, VOIP conference calls, and presentation delivery

Improved accuracy of progress reporting up to 95 percent, by application of weight indicators based on duration and dependencies of tasks in project schedule

Facilitated team administration meetings as well as team development activities which improved team productivity Technical Consultant (2010 - 2012)

Conducted business requirement gathering and analysis, created SOW documents of purchased services as per proposal and contract terms.

Gained customer satisfaction, by meeting expectations using technology best practices, effective communication, and negotiation skills.

Utilized different vendor tools in building solutions fitted customer needs and budget while securing a high profit out of the opportunity.

Provided mentorship to engineers in areas of high-end disk arrays, Storage Area Networks, high available solutions, disaster- tolerant and backup solutions.

Collaborated with sales and technical team in designing technical solutions compliant with IT standards. Senior Customer Services Engineering (2008 - 2009)

Provided advanced level of system integration/administration including infrastructure development, software, and hardware installations.

Deployed and supported High Availability systems, including the installation of HP-UX Cluster/RAC Cluster/CFS, HP-UX OS, HP 9000, Integrity and Blade servers.

Spearheaded analyzing customer issues, with the use of different technical tools to design appropriate solutions, in compliance with the requirements.

Communicated with different stakeholders to ensure all issues resolved to maintain optimal system performance and client satisfaction.

Customer Services Engineering (2006 - 2007)

Initiated the career as Customer Services Engineer as individual contributor working on UNIX/Linux System Administration, SAN & Storage installation.

Provided L1/L2 support for software & hardware installations/updates and Oracle DB installation & upgrades. Career Accomplishments:

Managed more than 40 projects, including 3 mega projects of more than USD 1 million value

Achieved Recognitions from PMO department and high scores in performance assessment results

Completed a range of technical certifications from different vendors

Earned customers trust as First Point of Contact, for critical cases escalation

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