Marvin Jean

Indianapolis, IN 386-***-**** ad4ef9@r.postjobfree.com

Entry-level Customer Service Representative with 3+ years of experience handling stressful situations and responding to customers ' inquiries. Detail-oriented professional recognized by peers for my effective communication skills. Looking to apply my experience with Customer Relations and Customer Service to a promising role.

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Experience

The LASER Project

Call Center Representative

12/17/2022 – Present

Indianapolis, IN

Manage large amounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies. Popeyes

Shift Worker

08/15/2020 – 11/30/2022

Daytona Beach, FL

Process and fill customer food orders and prepare specialty dishes quickly and accurately.

Operate cash register and credit card machine to process customer payments.

Answer customer questions about food ingredients, freshness, and availability.

Clean and straighten counters and tables at the end of shift.

Provide exceptional customer service to all clients and patrons. Education

High School Diploma – Atlantic High School

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