Real Estate Customer Service

Contact

St. Paul, Minnesota

952-***-**** (Mobile)

****************@*****.***

www.linkedin.com/in/octaviamstarr

(LinkedIn)

Top Skills

Employee Training

Customer Retention

Customer Experience

Octavia Starr

Personal Shopper/Delivery Driver/Customer Service Professional/ Office Manager

St Paul, Minnesota, United States

Summary

Restaurant server with over 20 years of demonstrated history of working in the restaurants industry. Long-term proven commitment to two different well known restaurant chains. Multiple New Store Opening assignments. Skilled in Food & Beverage, Event Planning, Microsoft Excel, Customer Service, and Microsoft Word. I have personal interests in real estate investing, network/internet/social media/email marketing. Professional graduated from Metropolitan State University.

Experience

Anxious Capital, L.L.C.

Network Marketer/Internet Market/Social Media Marketer/Real Estate Investor

September 2015 - Present (8 years 6 months)

St Paul, Minnesota, United States

Study the continue demands of the real estate market Learn multiple techniques for aquiring real estate properties (wholesaling, co- wholesaling, note buying, REOs)

Contact potential home buyers/sellers/investors about potential properties of interest through email, phone calls, and social media DoorDash

Delivery Driver

June 2019 - Present (4 years 9 months)

Greensboro, North Carolina, United States

Use of mobile application to manage orders

Time management for pick-up, delivery, and drop off time Navigation to ensure proper on time delivery

Willis Towers Watson

Benefits Customer Service Representative

October 2023 - January 2024 (4 months)

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Minneapolis, Minnesota, United States

FedEx: MFA Specialist (Muti-Factor Authenticator) I assisted FedEx employees with logging into their employee benefits account over the phone. Tenet: I assisted employees with electing medical, dental, vision benefits over the phone.

Huntington: I assisted former Huntington employees with information regarding their pension.

Sutter Health: I assisted on a short-term project to re-verify employees and their families to ensure they would continue to receive health benefits. BEST WAREHOUSING & TRANSPORTATION CENTER INC

Inventory Clerk

May 2022 - April 2023 (1 year)

935 Aldrin Drive Suite 200, Eagan, MN 55121

Greet each truck driver and gather the necessary information (i.e. name, shipment number and carrier)

Hand write appropriate paper work corresponding to driver needs Communicate and delegate work to forklift operators4 Use of special systems to double check inventory count (e.g. BES and SAP) Gotham Tax Service

Income Tax Preparer

December 2020 - May 2022 (1 year 6 months)

1996 Suburban Ave, St Paul, MN 55119

Prepare individual income tax returns.

Seek out the best deductions for each client.

Advised clients about tax strategies to minimize taxes. Computed taxes owed or overpaid, using proprietary software, and complete entries on tax forms.

Instacart

Personal Shopper

June 2019 - June 2021 (2 years 1 month)

Greensboro, North Carolina, United States

Use of mobile application to accept personal grocery orders Apply speed in grocery stores when picking out items (scan and photograph each item requested)

Delivery items as requested by customer (hand off at door and obtain a signature or leave unattended in designated area)

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Buffalo Wild Wings

Server

May 2008 - October 2018 (10 years 6 months)

1280 Promenade Place, Eagan, MN 55121

Prepare and serve food accurately and quickly as ordered by guests Anticipate customers' needs through beverages and suggestive selling Use time management skills to ensure all guests receive outstanding service Liberty Tax Service

Office Manager/Tax Preparer

January 2015 - April 2018 (3 years 4 months)

7820 Portland Ave, Bloomington, MN 55420

Review all tax return prepared by individuals

Manage a team of four professionals

Handled busy phones, assisted client review of tax returns and processed payments in a timely manner

Protected operations by keeping information confidential Responsible for managing clients files, including but not limited to, completing intake forms, keeping clients updated and preparing documentation require by the IRS

Perkins Restaurant and Bakery

Server

November 2004 - August 2015 (10 years 10 months)

Maplewood, MN 55109

Prepare and serve food as ordered by guests.

Use menu and other special features to suggestive sell. New Store Opening Trainer to train new employees on menu, food ingredients, and restaurant etiquette.

Education

Metropolitan State University

Bachelor's of Science, Economics · (2012 - 2017)

Globe University

Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General · (2000 - 2002)

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