Customer Service Key Holder
Resume:
Shirleta Breese
Pleasant Prairie, WI *****
*************@*****.***
Oriented Banking Professional with over 20 years of successful experience in positions of increasing responsibility and duties. Proved proficiency in communicating value-added solutions for key banking services, products and educating clients.
Authorized to work in the US for any employer
Work Experience
GSR Front End Supervisor
Skogens Foodliner - Salem, WI
July 2020 to October 2022
Responsible for Service Desk, Balanced The Cash Drawer, Key Holder For The Self Check Out, Responsible For Breaks And Lunches, Responsible For All Returns, Responsible For All Rain Checks Issued. Balanced Lottery Sales From The System, Processed All Store Purchases For Store Events, Processed All Cash Orders For Cashiers For Six Registers, Maintained The Postage Sales. Customer Service Rep./ Lead Teller Supervisor
Southport Banking - Salem, WI
March 2014 to December 2017
Opened And Closed The Branch With Branch Manager, Balanced The Main Vault, Responsible For Auditing The Main Vault, Responsible For Balancing The CDM, Responsible For All Incoming And Outgoing Fed Shipments, Responsible For Audits For All Tellers, Processed All Closed Loan Payments, Processed All Branch Transactions For End Of Day Processing.
Sales Associate II
TCF Bank - Kenosha, WI
December 2006 to February 2014
Open and Closed The Branch With Branch Manager, Assisted Branch And Assistant Branch Manager With All Incoming And Outgoing Fed Shipments, Opened And Closed Accounts, 2nd Key Holder For Main Vault Balancing, 2nd Key Holder For ATM Balancing, 2nd Key Holder For CDM Balancing, 2nd Key Holder For Coin Counter Balancing, Responsible For Cash Drawer Daily. Responsible For Investment Referrals, Responsible For New Business Outside Sales Events. Customer Service Representative
Office Max - Kenosha, WI
December 2002 to October 2005
Responsible For Front Desk. Providing Exceptional Customer Service. Explaining Policies And Procedures For Products And Services Offered, Responsible For Client Services, Business Clients Seeking Assistance With General Online Account Access,
Processed Instore Credit Payments, Processed All Returns For Personal And Business Accounts. Balanced A Cash Drawer Daily.
Bookkeeping Assistant
Libertyville Bank & Trust - Libertyville, IL
October 2000 to August 2002
Proof Ten Key Operator For Three Branches, Managed All Safe Deposit Box Posting, Set System Statement Cycle For Month End Balancing, Posted Interest For Certificate Of Deposit Accounts, Managed All New Account Files, Updated Old Files To Scan To Current System,Processed Online Fund Transfers For Clients, Managed Analysis Control Reports For GLS.
Education
High school diploma in Business Administration
Ohio Christian State University.
January 2022 to Present
Herzing University
August 2012 to October 2013
English and Journalism
Suomi College
January 1985 to December 1986
Skills
• Excellent problem-solving skills, polished sale and organizational skills. Accountable for balancing ATM, vault, coin and retail. Successful track record in maintaining a 95% balancing record. Opened new checking/savings accounts & CD accounts. Made Referrals IRA’s and certificates of Deposits. Processed loan approvals, payments, and payoffs in the loan department. Maintained safe deposit boxes, performed research on safe deposit boxes under court order as well as managed new account files.
• Negotiation
• Bookkeeping
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