Customer Service Representative
Resume:
Yahshua Muhammad
Chicago, IL *****
*******************@*****.***
ACADEMIC PREPARATION
To secure a customer service position that will utilize my innovative, and professional abilities when interacting with internal and external clients
Work Experience
Customer Service Representative
Burlinton Coat Factory - Chicago, IL
October 2021 to Present
• Remain alert and engaged in monitoring the entrance and greeting customers during the entire duration of every assigned shift. • Project a professional image including wearing appropriate company- issued loss prevention attire, complying with company dress-code, and utilizing a positive and confident communication-style. • Maintain a clean, organized, and welcoming store entrance environment. • Greet customers with a smile, answer questions, and provide excellent customer service. • Learn and apply all shortage control best practices including performing bag and package checks and enforcing all safety and security standards. • Observe and report on key shortage control insights within your location and work with Asset Protection Investigators and leadership to address areas of opportunity. Garage Attendant - Jesse Brown VA Medical Center
Med Park Management Inc. - Chicago, Illinois
January 2003 to Present
· Ability to establish and maintain effective and appropriate relationships with the public, agencies and other employees
· Ability to exercise initiative, sound judgment, and react with discretion under varying conditions
· Perform cashiering functions, stocking, and maintaining revenue control equipment daily
· Assist customers in the use of automated equipment including ticket dispensers, and exit station equipment
· Daily collection and categorization of processed parking ticket transactions Your Bar-B Castle
Owner / Operator
Your Respect for Life Bookstore - Chicago, Illinois Chicago, Illinois January 1998 to December 2003
Owner / Operator 1996 - 1998
*Management skills and the ability to delegate authority to subordinates as needed
*General office skills: filing, typing, answering phones and computer skills
*Excellent leaderships, customer service and public relations skills
*Ability to design strategies and observe performance metrics
*Excellent organizational, presentation, and negotiation skills Sales Professional
Nordstrom. - Chicago, illinois.
January 1989 to December 1996
*Setting and achieving personal sales goals while supporting the goals of the team
*Greeting customers in a timely, professional and engaging manner
*Built lasting relationships with customers by contacting them to follow up on purchases, and invited them to upcoming events
*Work as a team player to ensure each customer receives the best service possible
*Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning Education
Public broadcasting Columbia College - Chicago, Illinois, US
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