Derrick A.Woodfin

P: 470-***-**** E: ad4eag@r.postjobfree.com

Dynamic results oriented multi-tasker specializing in customer service, warehouse order fulfillment and distribution, general construction, and multi-level security. Excellent communication skills both written and oral. Proven track record of completing projects quickly and efficiently, adhering to industry standards and safety best practices, while focused on continual process improvement and cost reduction.

Interpersonal and Customer Service Analytical and Problem-Solving Multitasking and Organizational Time-Management

Written and verbal communication Critical Thinking

Valet Direct, Archer Hotel, Austin, TX, 06/2021 – 09/2023

Guest Services Supervisor

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the most appropriate and effective methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

LABOR FINDERS, LA/Riverside, CA, Austin, TX, Atlanta, GA 06/2019-present

Shipping/Receiving

Receive and inspect incoming shipments for damages, defects, or discrepancies

Verify accuracy of shipment contents against purchase orders or invoices

Prepare and process shipping documentation, including bills of lading, shipping labels, and customs declarations

Coordinate with carriers to schedule pick-up and delivery of shipments

Ensure proper storage and handling of incoming and outgoing products

Monitor inventory levels and report any discrepancies or shortages

Maintain accurate records of all incoming and outgoing shipments

Communicate with suppliers, customers, and internal departments regarding shipping and receiving issues

Operate forklifts, pallet jacks, and other material handling equipment as needed

Maintain a clean and organized shipping and receiving area

Warehouse Personnel

Receive and track shipments

Embark merchandise in delivery trucks using appropriate tools

Accommodate and carefully handle fragile merchandise

Track and document exact shipment arrival and departure times

Tag and label merchandise

Label and stockpile merchandise according to size, shape, and type.

Box, wrap and pack the merchandise in accordance with relevant procedures and standards

Prepare all orders for shipment

Record and manage all impaired or damaged merchandise items

Operate adequate merchandise management tools (for example, forklift)

Enter data in inventory and logistics software programs

General Laborer

Operating construction equipment and machinery

Handling and transporting construction materials

Cleaning construction site and obtaining a safe work environment

Helping with set-up of temporary structures

Site demolition and rebuild for residential and commercial sites

Tree and debris removal

Hertz Corporation, Cedar Park, TX – 01/2020 – 04/2020 – (COVID-19 related layoff/company bankruptcy)

Customer Service/Auto Detailer

·Managed complaints, provided appropriate solutions and alternatives within set time limits, and followed up to ensure resolution

·Transported clients in a comfortable, safe, and timely manner

·Arranged regular cleaning and maintenance services for vehicles

TITANIUM SECURITY, San Diego, CA – 08/2017 -12/2019

Security Personnel

Inspect and patrol premises regularly

Monitor property entrance

Authorize entrance of people and vehicles

Report any suspicious behaviors and happenings

Secure all exits, doors and windows

Monitor surveillance cameras

Respond to alarms and react in a timely manner

Provide assistance to people in need

Submit reports of daily surveillance activity

Submit reports of every suspicious action

NOBLE SECURITY, Los Angeles, CA – 10/2014 to 07/2017

Security Personnel-Special Events

Ensuring safe transport of high profile clientele by regularly assessing risks, vulnerabilities and threats

Monitoring surveillance cameras for any disruptions or unlawful activities

Learning and memorizing entrances, exits and parking situations

Safekeeping of confidential information

Troubleshooting security system errors

Los Angeles City College, Los Angeles, CA - Business Management Curriculum

DW

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Contact this candidate