Customer Service Representative

Professional Summary

Skills

Work History

Education

KђљљѦ SѢѡѕђџљюћё

** ********* ******, ******* ****, NY 13790 • Home: 607-***-**** • Cell: 607-***-**** • ********@*****.*** Enthusiastic,Qualified Customer Service Representative versed in customer support in high call volume environment with 12+yrs experience in food distribution as well as call center environment.Personable and professional under pressure. Motivated to maintain a high level of professionalism, patience and loyalty. Personable, honest and ethical. High stress tolerance, self guided, dependable, great telephone etiquette. Strong Organizational skills

Energetic work attitude

Exceptional communication skills

10 key

Strong customer relations

Courteous Demeanor

Prioritization Skills

Customer Service Representative, 02/2014 to 02/2017 Darden Direct Distribution@Maines Paper &Food – Broome Corporate Parkway-Conklin, NY Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Answered an average of 30+calls a day, worked on a dialer system, addressing customer inquiries, solving problems

Communicated and worked closely with inventory analyst regarding back order availability, future inventory and special orders.

Handled daily heavy flow of paperwork and worked directly with the account executives regarding product availability and concerns.

Developed reputation as an efficient customer service representative with high levels of accuracy. Often worked without any supervision.

Customer Service Representative, 11/2005 to 08/2013 Willow Run Foods – Kirkwood, NY

Guaranteed positive customer experiences and resolved all customer complaints. Managed quality communication, customer support and product representation for each client. Interacted with customers to follow up on shipping statuses and expedited orders. Promptly responded to general inquiries from customers, staff and clients via email/fax. Assisted customers regarding operations, products, promotions, orders. Recorded customer interactions, details of inquiries, complaints, comments as well as action taken. 10 key order entry.

High School Diploma: 1992

Binghamton High School - 88 Main St.

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