Customer Service Personal Assistant
Resume:
Amerie Mendez
Fort Worth, TX *****
*************@*****.***
Hello! My name is Amerie Mendez, and I was born and raised right here in Fort Worth! I am currently a student at TCU and am majoring in finance. I am analytical and love social interaction and building relationships! I am currently looking for a part-time job that will fit nicely within my school hours, which is extremely hard to do! I’m willing to work, and happy to do so. I worked for a little more than two years in fast food, which I am extremely thankful for. It not only taught me incredible patience and communication skills, but that I love working toward making people happy as well. Additionally, in November of 2023 I was hired on as an assistant where I was provided with a large array of tasks. These ranged from bookkeeping and filing, to cleaning and helping coordinate construction on a master bed and bathroom! I pride myself in being an extremely respectful, thoughtful, accountable, and hard working person. If there’s anything I don’t know, I’m always excited to learn! Ultimately I hope that wherever I end up will help advance my current skills, and hopefully build brand new ones as well.
Authorized to work in the US for any employer
Work Experience
Personal Assistant
Contract Labor - Fort Worth, TX
November 2023 to February 2024
Personal assistant to an older woman. A few of the duties I performed were:
• Bookkeeping
• Kept track of important emails/ sent follow up emails, wrote down information to file
• Filing
• Compressed files
• Typing up training manuals or simply step by steps to explain how different platforms/ apps/ technology worked
• Transcribed videos
• Cooking
• Cleaning
• Physical labor whenever needed
• Sent back returns, filed, ensured any and all funds were returned back to the appropriate account
• Took calls and wrote down/relayed important information Cashier/Customer Service
Lisa's Chicken - Fort Worth, TX
August 2020 to November 2023
• Took orders
• prepared orders
• cleaned
• trained new workers
• resolved any conflict between employees and customer, or with refunding
• worked cash registers
• helped with stocking
Assistant Coach (Volunteer)
Southern Assault - Fort Worth, TX
May 2019 to November 2023
I’ve worked here on and off when I could for the past couple of years. Southern Assault is an AAU Basketball Program and I have acted as an “assistant coach” which entailed many duties. A few things included scheduling practices and their locations, interacting and practicing with the kids, and overall being a helping hand in the organization.
Education
College in Finance
TCU - Fort Worth, TX
August 2023 to Present
Skills
• Portfolio Management
• Budgeting
• Bookkeeping
• Retail buying
• Appointment scheduling
• Sales
• Customer service
• Organizational skills
• Communication skills
• Personal assistant experience
• Cooking
• Basic math
• Phone etiquette
• Retail math
• Computer skills
• Customer service (3 years)
• Residential Cleaning
• Time management
• Cash register
• English
• Cash handling
• Pricing
• Microsoft Excel
• Research
• Microsoft Word
• Microsoft Office
• Canva
• Social media management
• Office experience
• Google Docs
• Conflict management
• Google Suite
• Typing
• Home health
• Administrative experience
• Hospitality
• Customer relationship management
• Mac OS
Certifications and Licenses
Microsoft Excel
October 2023 to Present
Microsoft Word
October 2023 to Present
Food Handler Certification
TABC Certification
March 2024 to March 2026
Fundamentals of Agile Project Management
March 2024 to Present
Assessments
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient March 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
March 2024
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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