Pharmacy Technician,Customer Service, health care adminstration

Sam Mansi, CPhT

***** ****** ******* *** *** Ashburn, VA 20147

858-***-**** ********@*****.***

Education

Associate in Applied Science in Health Care Administration

Oakland Community College, Suma Cum Laude

Bachelor of Arts General Studies

Indiana University Southeast New Albany

Certification

Certified Pharmacy Technician from PTCB 10/2020

Medical Billing & Coding Certificate Program 3/2023 (Medical Terminology and Medical coding ICD-10-PCS, CPT, and HCPCS Level II) 84 hours

And preparing to take CPC exam 2023

Work Experience

Select Physical Therapy Patient Service Specialist, January 2022 – Present 40 hours biweekly Mon-Friday

Schedules patient appointments using Net Therapy electronic health record, conduct insurance authorizations and verifications.

Respond to requests for information from patients, providers, and coworkers on time and with a positive attitude.

Coordinating the database with management and administrative customer service.

Offering patient information as necessary to ensure they know what to expect during their visit.

A team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.

Manage and coordinate work priorities and follow up on tasks by using flexibility and multitasking.

CVS Shift Supervisor RX (Pharmacy Technician) September 2014 – February 2022

40 hours biweekly varied hours/varied days Mon-Friday and weekends

Utilizing Epic system to print label COVID results for customers

Assisting customers with current prescriptions by filing scripts in order and putting away unpicked-up medications

Communicating with doctors to fill prescriptions for authorization as well as calling customers to pick up ready medications

Collect copayments from patients at the counter for their medications

Reviewing if there any duplicating therapeutic therapies on medications with the pharmacist approval.

Processing and submitting new patient requests for medication.

Build a great rapport with patients/staff at the counter and provide exemplary customer service by working as team collectively and answering phone calls from the patients.

Kidney Disease Specialty Medical Office Assistant June 2018 – January 2019

Part-time varied hours 1 day a week

Verified insurance for patients and inputted vital signs, height, and weight using

Beaumont Epic system from the private doctor’s office

Scheduled patient appointments utilizing the Epic system and confirmed with patients

Review the medications with the patients.

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