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Customer Service Control Specialist

Location:
Little Falls, NJ
Posted:
March 18, 2024

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Resume:

LEROY ROBINSON

Little Falls, NJ ***** ad4e8l@r.postjobfree.com 862-***-****

Unmatched Inventory Management • Mechanical Engineering & Warehouse Supervisor • OSHA & MSDS Expert

Operations-focused Warehouse Shipping Manager and production leader with 20+ years of experience steering the supply chain, mechanical engineering departments, inventory, and operations functions of a major production company. Combines technical acumen with the management skills needed to maintain operational standards through systems, processes, and protocols. Demonstrated expertise in limiting production interruptions and reducing employee turnover while saving time, reducing costs, and improving inefficiencies. Promoted through roles of increasing accountability with direct oversight of team building, raw materials, workplace safety, inbound and outbound shipments, equipment performance, and OHSA maintenance.

Organized, motivated, focused in fast-paced, high output environments. Strong communication, analytical, and a high standard of excellence with a low margin for error. Ability to work with various warehouse platforms/systems.

Knowledgeable in raw materials/finished products, day-to-day operational issues, and production scheduling. Specific machinery expertise in pallet movers, stand up forklifts, high lift reach trucks, pipe fitting assemblies. and order picking technology.

CORE STRENGTHS

Metal Arc Welding & Power Hand Tools

Pallet Jack, Voice Pick & Forklift

Logistics Management Expert

Personal Protective Equipment (PPE)

Warehouse & Team Productivity

MSDS, Equipment checklist, BOL

OSHA and MSDS Standards

Daily Material Movement

Welding Manufacturer

PROFESSIONAL EXPERIENCE

Amazon SNJI – 1150 Mc Bride Ave - Woodland Park, NJ 2022- Present

Title – Amazon Associate

Dock Master

Operating Forklift

Order Picker/ Reach Truck

Hello fresh – Warehouse Associate

2021 – 2022

Operating Forklift

Caribbean Cement Company Ltd – Kingston, Jamaica 1999 – 2020

Store Team Leader (equivalent to a Warehouse Manager)

Significant experience in the daily inventory administration and operation of the production warehouse. Built new capabilities and strengthened existing inventory practices in a variety of roles (Lead Diesel & Control Room Operator).

Implemented Significant Operational Improvements within 6 Months of Hire

Recognized for Identifying and anticipating production problems, challenges, and opportunities. Proactively analyzed hundreds of daily data and management reports to assess training opportunities.

Developed and maintained relationships with department leaders, shift leads, and supervisors to organize existing and new stock for immediate floor placement. Constructed best-in-class floor operations, recognized by senior leaders.

Received deliveries, scanned packages, and updated orders in warehouse databases to enable efficient order processing and fulfillment for global orders.

Supervised a team of diesel operators and team leaders to exceed productivity levels and established records of the warehouse operation team and recommended future training needs to plant leaders.

Maintained working knowledge of manual and electronic forklifts, material handling, picking & packing, and dispatching, and improved in-stock positions.

Managed all 3rd party vendor relations and delivery check-in processes for high-volume, high SKU orders, with 100% accuracy audit checks.

Control Room Operator (equivalent to a Plant Operator)

Supervised Operations of 10,000K-Square-Foot Plant

Promoted from a Diesel Operator to a Control Room Operator, recognized for standardizing daily activity logs, increasing system operator productivity, and reducing equipment malfunctions.

Promoted from a Diesel Operator in less than two years to a Lead Control Room Operator. Responsible for managing the distribution flow of electricity from power plants to businesses, homes, and factories.

Served as a subject matter expert (SME) in managing control room operations, power generation, parts, and service equipment with strong plant safety rules and technical proficiency.

Proficient in controlling production tank fluid levels and organized crews for tank switches to reduce spills.

Analyzed variations in operating conditions and interpreted meter and gauge readings to troubleshoot plant equipment and resolve operational problems.

Lead Diesel Operator

Recorded, maintained, and reported errors inventory levels to the warehouse supervisor. Worked to improve in-stock positions vs previous years.

Recognized by senior plant leaders for a strong mechanical aptitude, known for quickly identifying quality problems and leading improvement projects that increased efficiency by 50%.

Maintained full oversight of compliant operations including monitoring, startup, and power shutdown of multiple systems.

EARLIER LEADERSHIP HISTORY

Alcan Jamaica Limited & Nestle Jamaica Limited Ewarton Works- Ewarton P.O

Assistant Fitter/ Welder

Reported directly to the Plant Foreman; Hired to weld, fabricate, and assist pipe fitters, electricians, millwrights, and ironworks in the installation of varying types of equipment.

Knowledgeable in industrial pipe, structural, electrical, and mechanical systems.

Exceeded daily quantity demands and department goals.

Worked with team leads to prepare all material services (pipefitting, blueprint reading, and tool usage).

Experienced in the following tools: Pliers & Wire Cutters, Tape Measure, Ball Peen Hammer, Common & Phillip Screwdrivers, Adjustable Wrench.



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