STANLEY DANIELS JR.

ad4e8k@r.postjobfree.com 520-***-**** Tucson, AZ 85756

CAREER SUMMARY

Business professional with over 20 years of expertise in customer service and sales within call center

settings. Demonstrated history of achieving sales quotas and providing exceptional support to customers.

Proficient in troubleshooting technical issues and adept at upselling tailored solutions based on individual customer needs. Skilled in Microsoft Office Suite.

WORK EXPERIENCE -

CUSTOMERCONTACTCHANNELS (JAN 2019 - CURRENT)

Role: Customer Service Representative

Expediently handled 60+ high-volume inbound calls daily addressing member claims and technical issues.

Assisted customers with shipments, account updates, and ensuring correct medication delivery.

Verified customer insurance and maintained confidentiality with personal information.

Effectively resolved customer challenges with timely follow-ups.

AFNI (NOV 2015 - FEB 2019)

Role: Customer Service Representative

Upsold products and services tailored to individual customer needs, reinforcing value propositions.

Fielded 50+ daily calls, managing inquiries and concerns from Verizon customers.

Provided troubleshooting for devices and account issues.

Processed payments and assisted with billing discrepancies.

GC SERVICES (FEB 2014 - SEP 2016)

Role: Collections Agent

Managed 80+ daily inbound and outbound calls to student loan holders.

Negotiated and established repayment plans, ensuring customers understood their rights.

Utilized multi-system switchboard tools for due diligence and skip tracing.

Upheld high standards of customer service and integrity to build rapport and trust.

UNITED HEALTHCARE OPTUM (FEB 2009 - SEP 2014)

Role: Customer Service Advocate

Addressed 60+ inbound calls daily, assisting with prescription orders and shipment issues.

Offered basic technical support for account and connectivity challenges.

Verified customer insurance details while ensuring the privacy of sensitive information.

• Efficiently resolved customer challenges with proactive follow-ups.

EDUCATION -

SOUTHERN UNIVERSITY

Degree: General Studies

Date: 1996-1998

JOHN F. KENNEDY HIGH SCHOOL, NEW ORLEANS

Degree: High School Diploma

Date: Graduated 1995