Susan Estes

Greensboro, NC ***** Email: ad4e8e@r.postjobfree.com Cell: 225-***-****

O B J E C T I V E

Seeking a position in product management. sales/marketing or Insurance utilizing over 20 years of analytical, results-driven professional experience instituting calculated directions to augment business revenue. Expertise in various areas related to product development, sales and marketing administration, national accounts development, and procurement. Outstanding interpersonal skills to work cross-functionally clients and business leaders, external partners, and business stakeholders. Adept at working with competing priorities in a fast-paced environment.

C O R E C O M P E T E N C I E S

Product Research & Development Product Management Product Innovation Quality Assurance Marketing Strategy Product Launch Contract Negotiation Lean Manufacturing Pricing Strategy Global Sourcing Purchasing/Procurement Supply Chain Management Logistics Management Warehouse Operations Distribution Center Operations P&L Management Forecasting Inventory Management Merchandise Planning

Visual Merchandising Account Management Customer Relationship Management (CRM) Customer Service Business Development Continuous Improvement Strategic Partnerships Competitive Analysis International Sales Operations Direct Sales Business-to-Business (B2B) Sales Solution Selling Problem-Solving Presentation Skills Cross-functional Team Leadership Staff Mentoring P R O F E S S I O N A L E X P E R I E N C E

VP of Sales & Marketing Carolina Chair and Table Company and Brands – Greensboro, NC Founding Partner

Key partner in collaborative efforts under the direction of the President, including monitoring the need for new products and services with product development, preparing budgets and cost estimates with finance, creating advertising campaign ideas with sales, and strategizing with supply chain operations to address supply and demand.

Accelerated business growth (15%) through effective insights on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations, and capital asset programs.

Produced over $1.25M in sales for 3 consecutive years and maintained the highest sales record during all other years.

Provided full account management for 20+ major clients within the designated territory, maintaining high levels of customer satisfaction.

Spearheaded in determining potential markets while developing pricing and marketing strategies designed to maximize profits and market share.

Led the development and delivery of public relations campaigns and represented manufacturers at national exhibitions and trade shows to market proprietary designs for major U.S catalogs and retailers.

Ensured the success of major events, conventions, and exhibitions such as the High Point National Furniture Markets and the Showroom Annual Event by overseeing all logistical activities.

Consistently demonstrated exceptional problem-solving and negotiating skills, successfully reversing over

$20,000 in Walmart chargebacks in 2018 to support the organization's revenue objectives. P R O F E S S I O N A L D E V E L O P M E N T A N D A F F I L I A T I O N S North Carolina Life Insurance License #18499143 North Carolina Department of Insurance – Raleigh, NC Bachelor of Arts, Communications Cinema/Broadcast University of North Carolina – Greensboro, NC Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Organizer and Volunteer Teacher The Sunday School – Greensboro, NC January 2018-Present