PATRICIA A. RUFFIN

**** ****** ***, *****, ** ***11

325-***-****

ad4e7s@r.postjobfree.com

PROFESSIONAL SKILLS

Seasoned Customer Service Representative with more than 20 years of experience in fast paced-high volume environment. Excellent Listening Skills, and Communication Skills. Wide track record of achieving goals in any position or opposition given.

SKILLS

Critical Thinking

Time Management

Production and Processing

Learning Strategies

English Language

Customer/Personal Service

Transportation

Clerical

Telecommunications

Active Listening

Transportation

Social Perceptiveness

Judgment and Decision making

EXPERIENCE

Production Operator I, 2/2014-present

First Data- Omaha, NE

Make copies of correspondence or other printer material

Order and dispense supplies

Train and assist staff with computer usage

Affix postage to packages or letters by hand, stamp materials, using postage meters

Seal or open envelopes, by hand or by using machines

Verify that items are addressed correctly marked with proper postage in suitable condition for processing

Read production orders to determine types/sizes of item scheduled for printing and mailing

Clear jams in sortation equipment

Weigh packages or letters to determine postage needed, using weighing scales and rate charts

Fold letters and circulars and insert them In envelopes

Home Care Specialist, 2/2012 to2/2014

24 Hour Homecare Service-Culver City, CA

Provided physical support to assist patients to perform daily activities, such as getting out of bed, bathing and dressing. Using the toilet, standing, walking or exercising. Review patient s, dietary restrictions, food allergies and preferences to ensure patient receives appropriate diet

Measure and record food/liquid intake or urinary and decal output, reporting changes to medical or nursing staff

Gather information from caregivers, nurses or physicians about patient condition treatment plans or appropriate activities

Document or otherwise report observations of patient behavior, complaints or physical symptoms to nurses

Remind patients to take medications or nutritional supplements

Communicate with patients to a certain feelings or need for assistance or social and emotional support

Prepare or serve food trays

Change bed lines or make beds

Transport patients to treatment units, testing units operating rooms, or other areas using wheelchairs, stretchers or moveable beds

EDUCATION

Certified Nurse Assistant Certificate, Bellevue University: Dec 1996

Northwest High School Diploma : May 1989

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