Joshua J. Ness

Clemmons NC ***** 336-***-**** ad4e78@r.postjobfree.com

Professional Summary

Self-driven and detail-oriented telecommunications engineer with over twenty-three years of professional work experience. Over five years’ experience specializing in the operations and maintenance of Super High Frequency (SHF) satellite communications and eighteen years within telecommunications network/systems supporting the federal government, department of defense and national security. Proven track record of Tier 1 & 2 technical support to 24x7 operational customers and critical datacenters ensuring performance and issue management SLAs are met within a high Op-tempo environment.

Skills/Core Competencies

Service Desk Support; Support IT, Kingston and Remedy

Nortel Option 11, Option 81, 5 Electronic Switching System (5ESS) and MSL switches

Cisco routers and switches

CISCO Unified Communication Manager

Non-secure & Secure telephone systems (VoIP, STE, Avaya systems)

Efficient in MS Office Suite

Terminated Cat5, Cat6, and Fiber

Logical thinking and problem-solving skills

Self-driven and a team player

Excellent customer service

Residential electrical troubleshooting/repair

Remote start, car stereo installation

Car repair

Home remodeling

Security Plus

Disabled Veteran

Top secret clearance

Professional Experience

Tech USA, Fort Meade, MD 2012 to Present

Hardware Engineer & System Administrator November 2014 to Present

Responsible for the deployment/installation, application and maintenance; as well as modernization of telecommunication equipment and services in support of 24 x 7 critical operations supporting over 100000+ users.

System Administration for enterprise-wide Cisco Unified Communications Manager

System administration of Nortel Option 11 and Option 81 switches, 5 Electronic Switching System (5ESS) and Meridian Switch Load (MSL) switches

Build, program, and reset Voice over IP (VoIP) phones for bulk uploads in Cisco Call Manager

Build and reset voicemail boxes in Cisco Unity, Nortel Call-pilot, Lucent, Meridian, and Avaya systems.

System administrator for nonsecure and secure video teleconference brides worldwide in support of Federal and Department of Defense customers

Provide customer phone support from request, installation to troubleshooting/issue resolution; track all work activities from assignment through closure ensuring SLA attainment.

Voice Engineer & Team Leader February 2012 to November 2014

Responsible for team oversight, training and execution of secure and non-secure phone networks installation, operations, and maintenance; as well as issue management ensuring all customer requests and repairs meet both SLA and industry standards.

Installed Secure Telephone Unit (STU)-IIIs, Secure Telephone Equipment (STE), wired key systems, Integrated Service Digital Network (ISDN), VoIP phones, and single-line phones, to include pulling and terminating 25-pair, 4-pair, single-pair, and fiber optic cables.

As the subject matter expert (SME) in the areas of Data Exchange Protocol (DXP); Comdial switches; frame wiring; wire color code, as well as home-based network interfacing trained over 30 technicians.

CACI, Fort Meade, MD February 2009 to February 2012

Satellite Communications Technician

System administrator responsible for continuous monitoring, outage and performance management of the Federal Government's global satellite communications (SATCOM) networks.

Provided technical expertise for performance and configuration of Single Channel per Carrier transmission system and IP-over-SATCOM networks in support of the critical 24x7 mission operations.

Scheduled and performed conversions, outages, and cutovers for SATCOM networks; coordinated with all stakeholders and sites to resolve SATCOM incidents.

Worked with 11-meter, 6.2-meter, 4.8-meter, and 3.7-meter dishes; programmed muxes/demuxes, high-powered amps. Installed wave guides, terminated SMA cables (LMR8165 and RG223), twinax and coaxial cables, heliax (N-type connectors), multi-wire cables with DB9, DB15, DB25, DB37, and DB50-pin connectors, and Ethernet/RJ45 cables.

Sycamore US, Fort Meade, MD April 2004 to February 2009

Communications Engineer and Team Leader

Responsible for team oversight, training and execution of secure and non-secure phone networks installation, operations, and maintenance; as well as issue management ensuring all customer requests and repairs meet both SLA and industry standards.

Successfully responded to and addressed multiple aspects of telephone communication operations, ensuring timely troubleshooting and repair to a 24-hour operational facility.

Installed STU-IIIs, STEs, wired key systems, ISDN, single-line phones, fax machines, and doorbells. Continued to develop as the subject matter expert in the areas of DXP; Comdial switches; Nortel Option 11; Remedy interface; frame wiring; wire color code, as well as home-based network interfacing. Pulled and terminated 25-pair, 4-pair, and single-pair cables. Worked on fiber optic cabling.

Vaxcom Services, Fort Meade, MD November 2002 to April 2004

Telephone Installation Technician

US Army Signal CMD, Earth Terminal Complex; Fort Belvoir, VA August 2001 to August 2002

Technical Control Facility Specialist

US Army Signal CMD, Tactical Satellite Co., Camp Red Cloud, Korea August 2000 to August 2001

Satellite Communications Equipment Operator/Maintenance Technician

US Army 2/187th Airborne Infantry Regiment, Fort Campbell, KY December 1996 to August 1999

EDUCATION

Security Plus July 7, 2021

Skype for business certification August 2018

Satellite Communications Systems Operator/Maintainer Training Certification

US Army School of Telecommunications Technology – Augusta, GA

31S – Satellite Communications Specialist August 1999 to May 2000

Hiawatha High School –High School Diploma Kirkland, May 1996

HOBBIES

RC Trucks, helicopters, drones. Installing remote start systems, car stereos and LEDs. fixing cars/houses

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