Troy R. Robinson

ad4e5d@r.postjobfree.com 505-***-****

Proficient Field Service Engineer successful at planning work, resolving complex technical issues and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and working with internal departments to drive product improvements. Looking for a challenging new position with room for career growth.

PROFESSIONAL EXPERIENCE

Outset Medical/Field Service Engineer III February 2019-Present

Launched the Guam territory to Outset hemodialysis during COVID in 2020.

Opened the Alaska territory and continue to provide customer and service technical support.

Grew the New Mexico territory, 5 consoles in 2019, 74 in 2024.

Mentor for new hires.

Product support team member analyzing high failure rate components.

Authored technical procedures and best known method practices. Varian Medical Systems/Field Service Engineer II February 2018-February 2019

Worked to expand the territory in Reno/Lake Tahoe.

Perform break-fix and software upgrades for the California central coast territory.

Completed all preventative maintenance and system upgrades on time. IM Flash Technologies/Technical Trainer (contract) Decembe2016-September2017

Developed a robotic arm teaching curriculum for the photolithography technicians.

Installed UPS systems on all A\C distributions cabinets for TEL Clean Tracks.

Resolved coat uniformity issues using statistical process controls and 3 Sigma data to improve tool up time to from 90 to 96 percent.

National Cash Register/Field Service Engineer (contract) January 2015-December 2016

Installation of ATM, POS, and servers at various customer sites in New Mexico.

Decreased site visits by 27% with accurate diagnosis and parts ordering. Esko Graphics/Field Service Engineer December 2013-October 2015

Managed the western territory for all customer field service needs and technical escalations.

Improved premium service contract purchases by 22%.

Performed fiber laser installs, alignments and optical upgrades.

PC, software, and system network installations and upgrades. Tokyo Electron Limited/Site Lead October 2009-April 2013

Experience with the installation and process qualifications of photolithography systems.

Team leader in charge of equipment modifications to facilitate new process.

Installed UPS systems on customer’s existing 480VAC and 380VDC branch distribution boxes.

Improved efficiency of modification completion by 18%.

Travelled internationally performing applications training for customers upgrading to 8” fabrication. Troy R. Robinson

Nikon Precision /Field Service Engineer II October 2008-April 2009

Extensive electrical and mechanical troubleshooting of photolithography scanners.

Successfully completed a twelve-week new hire training program consisting of advanced optics and coherent light theory courses.

Managed PM and unplanned maintenance schedules based on daily customer needs and changing tool priorities.

Tokyo Electron Limited/Field Service Engineer III June 1998-January 2008

Certified field trainer resulting in significant training cost reductions.

Ensured installation schedules and system upgrades were completed on time and budget.

Performed extensive electrical, mechanical troubleshooting, and process qualifications.

Provide Tier II technical support.

Implemented a 20%reduction of accessory parts shipping. PROFESSIONAL DEVELOPMENT

Analytical Troubleshooting and Critical Customer Relations (Kepner-Tregoe Method) Lean Thinking and Methods (Kaizen Theory)

Accident Investigation, Advanced Chemical Awareness, Hazardous Energy Control HAZCOM, MSDS/Right to Know

First Aid/CPR, Ladder Safety/Fall Protection

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