Customer Service Business Intelligence

Nathan Van Norman

***** ******** **, ********, ** 39503 228-***-**** ************@*****.*** www.linkedin.com

/in/nathan-van-norman-bb8a32240

EDUCATION

University of Southern Mississippi August 2020- May 2022 Bachelors of Science in Forensics Science (BSFS-CJ) Hattiesburg, MS

• GPA: 3.02

• Track: Digital Forensics

Mississippi Gulf Coast Community College January 2023- May20 Certification in Computer Science (CompTIA Security+) Gulfport, MS

• GPA 4.0

• Track: Cloud Computing / Cybersecurity Analyst

Cisco Certified Network Associate (CCNA) February 2024 TECHNICAL SKILLS

Programming languages: Python, Java Operating Systems: Linux, Microsoft Windows, macOS Networking: Cisco, Microsoft, VMware Business Intelligence Tools: Excel WORK EXPERIENCE

Geiger Heating and Air May - August 2019 & 2020

HVAC Technician

• Wired and brazed units for new housing and new unit installations so the unit is properly operational

• Enhanced my teamwork skills while attempting to complete various tasks in a timely manner

• Communicate and solved multiple AC problems for customers to aid in company success Play It Again Sports September 2020 – January 2022 Customer Service/ Sales

• Communicate with multiple customers daily with any of their sporting needs

• Solved customer order problems when any problem appeared

• Navigated the sales database to organize employee sales and inventory sales and make sure they are all up to date monthly

INTERNSHIP

University of Southern Mississippi August 2021 – December 2021 University Police Department Investigative / Intelligence Department Hattiesburg, MS Assisted the police department with organizing their hard files to their excel files because they wanted to convert to a technological memory storage system. I worked five hours 3-4 times a week during this time and converted and organized over one thousand hard files to their Excel document.