Customer Service Vice President

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

************@*****.***

SAVANAH HARN 206-***-****

Dedicated professional with a proven track record in sales, customer service, and effective leadership. Adept at driving revenue growth through strategic initiatives, while ensuring exceptional customer satisfaction. Ability to succeed in a fast-paced work environment. Knowledge of pharmaceutical terminology and sales process. Washington Athletic Club 2022 - Present

Exceeds monthly and annual sales goals on a continuous basis. Generates leads through networking, with a high lead conversion rate.

Works in close relation with the CEO, Vice President, and other executives to reach goals.

Seeks after partnerships with local corporations through networking events.

Works closely with the Director of Marketing to plan new broachers, advertisements and campaigns to drive sales. Works in close relation with the club’s Membership & Marketing committee and the chairman of the Board of Governors to analyze membership data.

Within first 12 months, I exceeded the clubs goals with a net- positive year for the first time since 2014.

Event planning for membership opportunities.

Expert in Salesforce CRM, Marketing Cloud, Microsoft applications, ResortSuite.

Spanaflight Aviation. 2020-2022

Sole manager of Auburn branch of flight school.

Worked in close relations with FAA DPE’s and Airport Executives.

Managed billing and reporting using Quickbooks and FlightSchedulePro.

Managed instructor’s schedules and airplane

maintenance scheduling.

Responsible for maintaining student leads and enrolling students in flight training.

Ordering and selling supplies to students and pilots. Prepared and distributed reports and presentations Associates Degree, General Studies, 2019

Bachelors Degree, Integrated Strategic

Communications- expected 2024

Salesforce CRM expert

Salesforce Marketing Cloud

Microsoft applications expert

Microsoft Office Suite

Proficent in various Adobe programs

Exceptional communication and

interpersonal skills.

Calendar management

Ability to work independently and as part

of a team

Administrative skills

Ability to exceed sales goals continuously

Detail-oriented and organizational skills

Customer service excellence

Ability to reach sales goals in a timely

manner.

Ability to plan strategically.

Ability to work with executives to obtain

a goal.

Ability to drive leads and interest in a

product for sale.

Relationship Development

Retail Sales

FAA Commercial Pilot Certificate- 2021

Goldman Sachs Fundamentals of Sales

and Marketing Certification- 2023

NAPSR C

Senior Business Development Representative

Office Manager/ Sales Associate

Washington State University

Sales Associate

Nordstrom 2018-2019

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