Claudette Tatalangdji.

Cell: 470-***-****

Email: ad4e4k@r.postjobfree.com

PROFESSIONAL SUMMARY

●An Experienced Certified Scrum Master and Kanban practitioner with over 7 years in Agile and Lean principles, working in collaboration with cross functional and self - organizing teams across various business areas to deliver cost-effective, high-performance solutions to meet challenging business demands.

●A Proven track record of successfully implementing and managing Kanban systems in diverse environments.

●In-depth knowledge and hands-on expertise in implementation of project life cycle in various phases and stages of Software Development Life Cycle (SDLC) in Waterfall, Agile (SCRUM, XP, Kanban).

●Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgement to the removal of impediments,

●keeping teams focused and delivering success in rapidly evolving and dynamic environments.

●Developed efficient business relationships with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions and effectively managed client expectation.

●Exceptional written, verbal, analytical and organizational abilities

●Proven leader with a highly motivational style, a solid reputation for building highly motivated teams and developing innovative solutions.

●Energetic, competitive achiever who can manage multiple priorities and perform in a fast-paced, rapidly changing environment.

EDUCATION & CERTIFICATIONS

Certified Scrum Master through Scrum.org (PSM I and II)

Kanban Certified through Kanban University

Certified SAFe Advance Scrum Master through agile framework

Certified SAFe PO/PM

Oracle 11g Certified Associate (OCA)

Diploma in Human Resource Management

Bachelor of Science – (Law)

SKILLS AND KNOWLEDGE

●Strong knowledge of good software development practices

●Solid interpersonal skills – able to establish strong working relationships

●Assess Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and comfortable

●Applicable knowledge of the technologies used by the team

●Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories

●Highly organized with the ability to multitask

●Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task

●Excellent team player and team builder with strong interpersonal skills

●RDBMS: Oracle 10g, 11c, 12c.

●SQL Server 2008-2016

●Operating Systems: Windows, Unix/Linux

●Applications/Tools: MS Office Suite, MS Office 365 & MS Project, Jira, Rally, Adobe Acrobat

PROFESSIONAL EXPERIENCE

Consultant – SCRUM MASTER – INFOSYS LIMITED

APRIL 2023 – PRESENT

Currently Working on a CRM Mandates project to ensure Organizational Compliance.

Utilizing my problem-solving skills to analyze and resolve issues affecting business operations and PI goal.

achievement.

Working with B/As and PMs to define features from Mandates and cascading the same to different Value streams.

Working with QE Hub team to devise strategies for QA automated scripts to improve performance.

Collaborating on all stages of the systems development lifecycle, from requirements gathering to production

releases.

Providing extensive guidance to 3 teams on how to use Scrum processes.

Collaborated with client from concept through final delivery of product or service.

Assessing each team member's responsibilities and delegated tasks to ensure a balanced workload.

Leading cross-functional teams to analyze and understand the operational impacts and opportunities of technology.

changes.

Conducting all Scrum Ceremonies from daily standup meetings, sprint planning, Demos, Refinements and Retrospectives.

Assisting product owner to create, Refine and prioritized user stories, user stories for the team’s better understanding.

Updating Jira to provide transparency in product and sprint backlogs.

SPECIALIST AGILE COACH - SCRUM MASTER – McKinsey

MA

AUGUST 2020 – March 2023

Currently Disrupting the way teams work, increasing organizational agility for innovation, and building the best products for your clients and their end users.

Leveraging my strong communication skills to coach and mentor teams on Agile values and principles.

Engaging with consulting teams as a “do-er” to actively problem solve, create content, and facilitate training to best serve our clients.

Driving agile transformations from design to implementation

coaching leaders and teams on a variety of agile-related topics including product management, design thinking, lean, engineering culture.

influencing the overall mission and objectives of teams by focusing on customer values, coaching teams to embrace the right mindset in ways of working (cadence, ceremonies, tools) and on-boarding new teams with the setup of working processes.

Anticipating and identifying impediments (systematic, behavioral, etc.) and working with the right owners to resolve them, you can monitor the teams' outcomes and dynamics while assisting them in improving team performance and agile maturity.

Introduced Kanban methodology and led the implementation process for a high-profile SRE project, resulting in improved workflow visualization, reduced lead time, and increased throughput.

Monitoring and reviewed KPIs across every sprint and ensured Scrum masters and Kanban leads presented each to respective teams as well as directors.

designing workflows, defining policies, establishing work-in-progress (WIP) limits, and visualizing work.

Proficient in using various Kanban board tools and software, such as Trello, Jira, or

Implementing Visual management Techniques, including physical boards, to visualize and managing work, tracking progress, and enhancing transparency.

By Optimizing Kanban workflows, reduced cycle time by 15% and improved team collaboration and visibility.

SCRUM MASTER – BLUE CROSS BLUE SHIELD

RICHARDSON TEXAS

OCTOBER 2019 – AUGUST 2020

●Enforced scrum and Kanban principles as a scrum master that resulted in reduction of Cycle time by 25% thus increasing team's throughput in less than 2 months.

●Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

●Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.

●Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.

●Championed cultural change and collaborated with other Coaches on plans and techniques for accelerating and advancing the organization's transformation.

●Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation.

●Ensuring that all projects are delivered on-time, within scope and within budget.

● Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level.

●Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.

AGILE SCRUM MASTER – USAA

SAN ANTONIO Texas

JULY 2017 – SEPTEMBER 2019

●Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

●Facilitating effective and efficient meetings and Agile rituals including Release and Sprint Planning, Sprint Reviews and Retrospectives, and Daily Stand-ups

●Established and supported communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them.

●Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.

●Leading Scrum events: Scrum Daily standup, Sprint Planning, Sprint Review, Sprint Retrospective and constantly refining the backlog.

●Practiced Scaled Agile (SAFE) while reporting work/release updates to and collaborating with the Release Train Engineer in Program Increment planning.

●Determined the team capacity (velocity) from historical data. Created RACI charts, Work Break down structure (user stories) and corresponding activities (tasks).

●Improved team velocity by incorporating capacity planning into sprint planning sessions.

●Worked with product owners to prioritize, validate User Stories and identify channels for improvement.

●Coached team towards completing tasks successfully, on-time and resolving obstacles encountered by team members.

●Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking issues/problems, Critical Defects) on a daily basis.

●Maintaining transparent communication into the team’s work through product and sprint backlogs, metrics, and other cross-functional communications

●Advocating for Agile principles and sharing the “how and why” in order to educate team members, coaching and supporting continuous process improvement within the team.

●Finding solutions and being open to receiving new ideas from team members

●Creating and maintaining an environment of openness, respect and honesty amongst the team

●Fostering proper communication and protecting the team from external interference

●Coached and mentored software development teams who used java and java script.

ORACLE DATABASE ADMINISTRATOR – CONDUENT

GERMANTOWN MARYLAND

NOVEMBER 2015 – JULY 2017

●Performed Installation and configuration of Oracle 11.2.0.1 database on HP-UX platform.

●Utilize various middleware, DEV and TEST teams to resolve issues from database sides

●Utilize LOG MINER Technology and applied Application Database Transactions on other Databases.

●Work closely with Data Architect on dimensional modeling to optimize the already existing data-warehouinterference

●using STAR Schema, identifying Fact and Dimension Tables for providing a unified view to ensure consistent decision making.

●Design and implement different backup strategies like Cold, Hot, MAN with Flash Recovery Area and Logical Backups EXPDP/IMPDP.

●Effectively handle Chained Rows and Row migration, and solved the database performance issues.

●Generate Statspack/AWR reports using OEM 12C from Oracle 11g database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, database growth.

●Possess basic java knowledge and skills.

Tools Used

Jira, Rally, Azure Devops,Oracle 10.2.0.1, HP-UX 11, Sun Solaris 10.0, RAC, Oracle Streams, RMAN, Data Pump, SQL TRACE, TKPROF, EXPLAIN PLAN

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