Social Media Customer Service

Location:

Nairobi, Nairobi County, Kenya

Posted:

March 18, 2024

Contact this candidate

Resume:

GODFREY NDERITU

P.O.BOX, **** – *****

Nairobi, Kenya

Tel: 254 –728 150 300

E-mail: ****************@*****.***

PERSONAL DETAILS

Date of Birth : 20 September 1993

Marital status : Married

Nationality : Kenyan

PERSONAL PROFILE:

A talented and results oriented person aspiring to get an opportunity at a place where I can put my skills to practice towards the success of the organization and advance my expertise in the management level.

CAREER OBJECTIVE

To work in a busy environment and to be able to meet the needs of the customers to their satisfaction and achieve the targets set by my employer for purposes of profitability.

EDUCATION AND PROFESSIONAL TRAINING

2015 : Certificate in IT Essentials Cisco

African Centre for Women in Information and Communication Technology

2013 : Certificate in computer application

Ring up Computer College

2010 - 2013 :K. C. S. E Kangui boys’ high school

2001-2009 :K. C. P .E Kilimani Primary school

PROFILE OF SKILLS

•Effective Communication and Creative Skills

•Strong administrative capabilities

•Reliable decision-making skills

•Team player

EMPLOYMENT

2020 – 2024 Palmy Enterprise

Customer care executive

Duties; -Generating sales leads

-Identifying and assessing customers’ needs.

-Keeping records of customer interactions, process customer

accounts and filing documents.

-Following communication procedures, guidelines and

Policies.

2017- 2019: Miniso Lifestyle Kenya Limited

Shop assistant and loss control management

Duties; -Conducting banking.

-Providing assistance for internal investigations.

-Maintaining records and managing inventory.

2015 -2016 Mudete Tea Company

Personal assistant

Duties; -Managing databases and filling systems.

-Implementing and maintaining administrative systems.

-Dealing with correspondence and phone calls.

2013-2014 Ring up Computer College

Tutor

Duties; -Teaching student on the various computer packages.

-Supervision of exams.

SKILLS

Customer care, Microsoft office- MS PowerPoint, MS word, MS Access, MS Excel, windows installation, computer maintenance, repair and Internet, biometric report retrieval new user addition and sound connection, equalization and maintenance.

HOBBIES AND INTRESTS

Communication, traveling, community-based projects, peace and environmental matters, cyber security, internet of things, learn foreign languages; French and Spanish.

AVAILABILITY

Immediately

LANGUAGES

English, Kiswahili, Kikuyu

REFEREES:

Winfred Nthenya Munyao

Mudete Tea Company

P.O BOX 1421-50300

Maragoli

Tel: 072*******

Constance Kangeleha

Manager Palmy Enterprise