Sonny Plotner

206-***-****

ad4e3e@r.postjobfree.com

Accomplished QA and Systems Engineer with a proven track record of elevating product quality standards and ensuring seamless customer readiness across renowned technology enterprises including Microsoft, Vulcan Inc, Automox, T-Mobile, and Nintendo. and other top technology organizations

Key Skills & Qualifications

• Experienced Quality Assurance that includes proficiency in Black Box / Grey Box, Stress Testing, Load Testing, Smoke Testing, Functional Testing, UX Testing and Regression Testing

•Extremely diverse product testing background that spans enterprise software, cloud and SaaS applications, gaming software, mobile devices and smart phones, mini-PCs, desktops/laptops, and gaming consoles

•System Engineering scripting in PowerShell and Bash

• Demonstrated project management skills that include monitoring project risks and deadlines, collaborating effectively with engineering teams, working with cross-functional, cross-group stakeholders, supported applications met required SOX, SOC1, and MRC Compliance requirements, MRC frameworks and standards for deployment

• Additional strengths in technology sales and service, providing an extra layer of insight into user needs, technical troubleshooting steps, customer experience / usability issues, and system design considerations

Technology Expertise

• Mobile Software & Tools: iSO, Android, HTC, Raphael, Mirage, Q9H, Hermes, Excalibur, Xperia, C500, MPX220 & 200, SPV, Symbian Series 60, Pocket PC 02-03-03+ and Blue Angel

• O/S & Apps: Windows 11/10/XP, macOS, Windows Media Center, MS Office Suite, Win CE, SWI, App Model, Terminal

• Wireless Components & Standards: 80211b, CDMA, GPRS, GSM, Cisco, Bluetooth

• Software & Testing Tools: Active Sync, Power Monitor, AppVerifier, Xray, CMTrace, PoliCheck, FileFuzzer, Err, Windiff, XMLValidate, Orca, Msiexec, EditPad Pro, Beyond Compare, Formulary with PowerShell, Formulary with SQL DOU, MTTF, Devhealth, Agile connect, Hyper-V Manager, VMware Fusion, System Center 2012 R2 Virtual PC, Orchestrator Runbook Designer, Team Foundation Server 2012, Configuration Manager 2012, Software Center, Application Catalog, Slack, Discord, WTT Studio, MantisBT, Perforce Helix Visual Client, Unreal Editor 4, Power BI, HttpWatch, Test Director, TFS, VSTS, Quality Center, Product Studio, Azure DevOps, Kusto. Explorer, Azure Portal, XTS, Corext APGold, Salesforce, GitHub, Jira, Mode, Confluence, Zoom, Visual Studio Code,

Professional Experience

System Engineer III Automox 2021 – Present

Assessed and fulfilled diverse customer requests through coding in PowerShell and Bash, prioritizing industry standards for performance and maintainability. Maintained a robust quality pipeline for Automox products, collaborating cross-functionally to enhance product competitiveness and streamline processes. Spearheaded customer-centric initiatives, including custom Worklet development, to address specific requirements, fostering satisfaction and loyalty while improving user experience

Supported third party applications customer requests by assessing technical feasibility and designing, authoring, and maintaining code in PowerShell and Bash, MSI, EXE, DMG, PKG creation and modification meeting diverse customer needs

Wrote clean, reusable code in PowerShell and Bash, adhering to industry best practices and standards, to optimize performance and maintainability

Troubleshoot and resolve issues with operating system software and third party applications

Implemented and maintained a quality pipeline, enforcing the highest standards for Automox products and services to ensure reliability and efficiency

Collaborated with engineering, product, and other stakeholders to conceptualize, prioritize, and implement new Worklets and functionalities, enhancing Automox competitive edge

Spearheaded the implementation of various components, including command line interfaces, Worklet helper functions, and enforcement strategies, to streamline processes and improve user experience

Engaged directly with customers at the escalation of Customer Success Engineers, gathering requirements and authoring custom Worklets tailored to address specific customer requirements, fostering satisfaction and loyalty

Customer Success Manager Automox 2021 – Dec 2021

Serve as a Customer Success Manager, dedicated to aligning Automox product expertise with customer desired outcomes, fostering relationships, and driving value throughout the customer lifecycle. I advocate for customers, ensuring optimal product usage, satisfaction, and identifying growth opportunities

Developed and maintained strong relationships with 172 accounts, demonstrating a deep understanding of customer pain points, technical requirements, and business objectives

Utilized data analysis to identify at-risk customers and proactively address potential issues, ensuring customer satisfaction and retention

Identified opportunities for account expansion and addressed challenges through cross-functional collaboration with Account Managers, resulting in increased revenue and customer growth

Led scheduled Business Reviews with customers to align on objectives, address concerns, onboarding and drive maximum customer health and retention

Effectively championed customer needs within internal teams, facilitating resolution of escalated issues and ensuring a positive customer experience

Leveraged comprehensive data analysis to create detailed customer profiles, enabling targeted strategies for account management and growth

Project Lead & Project Coordinator Teleion Consulting 2018 – 2020

Serve as a technical project manager/coordinator for this Seattle-based managed services provider, specializing in assisting companies with mission-critical digital transformation, security/compliance, IoT engineering, and data analytics services

Representative projects to date include supporting Amazon’s Dash Replenishment Service Test Certification process the implementation of test infrastructure processes and driving appropriate tool setup, mobile device iOS/Android deployment, and methodologies to support the QA function

Performed UX assessments and built test plans and test cases using Visual Studio Team Services. Ran prioritized test passes (e.g. smoke, functional, device, email notification subscription, confirmation, deregistration testing)

Provided client stakeholders with detailed, visually-descriptive test results using Excel and Power BI

Special Assignment: Project coordinator for Teleion overseeing day-to-day operations in sales, recruiting, senior management and human resources. Coordinated over 100 requisitions and 300 candidates through sales, recruiting & operations process. Led for team of 5 in performing assessments of current processes and creating process documentation, process videos, and training to ensure the success of organizational team growth. Utilize social media and referral networks to maximize job posting and candidate pools. Led in the creation and production of recruitment and marketing materials. Performed applicant tracking system database queries using Bullhorn, Beeline, Fieldglass to create reports to effectively communicate with team members and leadership. Worked with HR onboarding for new hires (sending offer letters using DocuSign, scheduling, background screen using Accurate and Truescreen, and candidate logistics). Successfully onboarded over 15 new hires from application to their first day.

Special Assignment: Privacy consultant for Microsoft GDPR support; responded to over 400+ customer inquiries, ran Kusto.Explorer queries on customer data streams, updated GDPR Wiki documentation, emailed service providers to close out their data streams that are Out of SLA, and catalogued frequent issues into Azure DevOps database.

Special Assignment: IT Risk Consultant for Microsoft Bing Ads as a Program Manager provided IT governance, risk, and compliance advisory services for User Access and Change Management Controls. This software engineering division is responsible for $7 billion in annual revenue, owned and performed internal controls under SOX, SOC1, and MRC frameworks, created and maintained documentation to support ongoing external and internal audits (SOP’s, on-boarding training documentation). Facilitated walkthroughs between control owners and auditors. Ran SQL, Azure Portal, XTS, Corext APGold (Autopilot) and PowerShell scripts to pull the raw data to create audit workpapers/workbooks using VLOOKUP’s. Created AOD tasks to track controls audits, facilitated communications between external auditors and internal cross-functional teams. Planned and executed major IT project initiatives to enhance compliance capabilities, resulting in automation and process improvements to achieve timely delivery goals.

QA & Project Manager 8 Circuit Studios 2017 – 2018

Joined the technical team of this innovative blockchain-based game development company

Responsible for developing/implementing test infrastructure processes, writing test plans/cases, and performing prioritized test passes (e.g. BVT, smoke, alpha release, and full passes)

Created team builds using Unreal Editor 4 and Perforce Helix Visual Client, uploading builds to the SteamWorks test branch

Additionally leveraged communications, developer relations, and customer outreach skills to promote the company's video games and Smart Game Objects at industry events throughout the greater Seattle area

Project Manager T-Mobile 2014 – 2016

Retained by this top wireless carrier to perform release coordination and process governance SOX compliance for all EQM-validated applications

Accountabilities included providing certified exit documentation to the project site, in addition to supporting the test process intake, reporting, defect process, and test closure process to ensure all EQM-supported applications met required SOX compliance requirements and standards for deployment

Facilitated evening and weekend EQM status meetings to bring multiple groups together to prioritize project phases/interdependencies and tracked an extensive mix of KPIs/daily statistics

Rolled up all monthly accomplishments into a PowerPoint deck to keep executive management informed on the status of monthly deliveries

Mentored team members on best practices and provided training to improve team performance, quality, and bench strength

Test Lead & Project Manager Microsoft 2011 — 2014

Returned to Microsoft to lead a 4-member team in testing software packages for deployment to end-user desktops via SMS and/or MS- selected delivery mechanisms

Provided testing for DMS (Desktop Managed Solutions) and MSIT Operations and Engineering before implementing into the production space

Worked closely with Program Managers, Packaging team members, and Technical/Support staff to deliver quality packages for deployment

Used Team Foundation Server to catalogue bugs and DCRs for DMS and MSIT

Led the testing of existing packages following any software upgrades and ensured effective bug resolution and fix validation

Maintained team infrastructure using Virtual Machine Manager and Hyper-V Manager and documented all project-related progress, issues, risks, lessons learned, product weaknesses, and best practices to drive continuous improvement

Test Lead & Project Manager Microsoft 2009 - 2011

Returned to Microsoft to lead a 2-member team to achieve targeted quality metrics for Windows Embedded Compact 7 setup products and tools (including operating system bits for ARMv4, ARMv5, ARMv6, MIPPSII, MIPSII_FP, and x86—along with Platform Builder, Compact Test Kit, Shared Source, Windows Embedded Silverlight Tools & Blend Templates)

Developed testing infrastructure, modified WTT automation, created WTT test cases, maintained test VM machines, filed bugs, ran test tools, and created test builds using PowerShell

Maintained and delivered regular reports to all project stakeholders (e.g. test team members, cross-group staff, and management) and scheduled/ran project meetings to review issues and ensure on-time delivery.

Software Test Engineer IV Microsoft 2008 — 2009

Brought in by Microsoft to ensure ISV applications attained device release-quality levels for Windows Mobile, running tests and providing quality assessment to ISVs prior to go-to-market launch

Created test plans, wrote test cases, modified WTT automation, tracked bugs, and worked with external third parties such as Google, Facebook, and Yahoo to resolve challenges

Performed tests on memory, power CPU, Bluetooth headsets, UI, HTTP, radio, stress, GSM, CDMA, localization, display rotation, and app recover ability—utilizing tools such as Device Emulator and CEPC MTTF runs in a lab environment

Stepped up and took on test lead responsibilities, as required, and additionally tested Sony Ericsson Xperia and other Bluetooth devices on the Windows Mobile platform

Tested Sony Ericsson Xperia on Windows Mobile platform, tested verity of Bluetooth devices, and Bluetooth car testing as a side project

Technical Account Executive Robert Half Technology 2007 — 2008

Strengthened communication, training, and customer service skills through a role with this top technical recruiting firm, focused on providing staffing support to local businesses

Responsibilities included sourcing, interviewing, and negotiating rates with technical candidates (both dev and support roles) for open requisitions—and supporting the Division Director with setting goals, facilitating team meetings, enforcing accountability, and ensuring projects were completed by targeted deadlines

Maintained extensive awareness of emerging technologies and analyzed market trends to proactively build/maintain an effective talent pool and candidate pipeline

Established and strengthened relationships with new and existing clients by driving initiatives to improve their needs and goals to place quality candidates

Performed periodic client and candidate customer success reviews to make sure we were providing the upmost satisfaction to our customers

Independent IT Consultant Sonny Plotner 2007 — 2007

Spent six months handling various independent projects, including configuring wireless networks for clients, building, and configuring hardware solutions, and testing UI software applications for local businesses

Software Test Engineer IV Ascentium 2006 — 2007

Worked for a digital advertising company with expertise in brand strategy, web design and development, customer relationship management (CRM), and business intelligence

Gained experience in Agile-based test plan development/execution methods, including the creation of effective test cases and utilization of new QA best practices, processes, tools, and approaches

Worked as a test lead in conjunction with the development team, in addition to taking on project manager responsibilities during the product development and release cycle

Performed BDT testing, UI test, Ad Hoc testing, and build verification—in addition to playing an instrumental role in building a new test lab to attain the highest level of product quality

Software Test Lead IV Microsoft 2005 — 2006

Assisted with specification reviews on MSN search engine to clarify features, provide quality assurance input, and help identify ways to make various new technology and software features to optimized site design for a better user experience

Collaborated effectively with developers, project managers, and other cross-functional, cross-group staff members during the product development cycle to achieve superior product quality

Led a 2-member test team in performing build verification tests, ad-hoc testing, user interface testing, and grey box testing of code in XML, HTML, and SQL

Wrote test cases/specifications, propagated builds to test server, and ensured proper compatibility testing

Test Engineer IV Action Engine Mobile 2004 — 2005

Joined the ranks of this mobile advertising company developing innovative technology that lets users of advanced cell phones access sports scores, driving directions, movie times and other information

Held responsibility for testing a suite of client/server applications across multiple platforms

Wrote test cases and performed detailed QA activities including functional testing, stress testing, smoke testing, regression testing, and diagnosis/resolution of issues related to UI, HTTP, radio, GSM, CDMA, localization, and display rotation

Analyzed XML server transactions and SQL queries to gather test data

Tracked hundreds of product defects and software issues from initial discovery through final resolution

Test Engineer IV Microsoft 2003 — 2004

Responsible for testing core DVD drivers, codecs, and drivers for Windows Media Center, as well as all service packs associated with each new Windows OS release

Set up and configured robust test environments consisting of video cards, multimedia cards, drivers, and codecs

Performed manual DVD test scenarios, regression testing, ad-hoc, smoke testing, BVT, and automation testing

Partnered with developers and program managers to discuss and resolve any/all bugs

Maintained a series of lab equipment including hubs, switches, and storage devices

Sr. Software Test Engineer Vulcan Inc. 2000 — 2003

Joined Paul Allen venture as a senior testing engineer, responsible for testing the company’s Mini-PC and MEG products on the Windows CE platform. Provided specification reviews on EMP website to clarify features, provide quality assurance input, and help identify ways to optimized site design for a better user experience

Assisted internal IT staff with software implementation and systems configuration

Conducted user research to assist with product design and development

Provided technical support for installed technical systems and served as a liaison between clients and members of the Advanced Development and Technology Department

Tested activities conducted included test plans, BVT's, ad-hoc testing, black box testing, white box testing, UI test, smoke test, and test case development

Coordinated software upgrades for all EMP museum MEG devices

Updated and tested EMP servers to make Mollie SQL compatible with MEG

Conducted performance and load tests to evaluate a Java-based/XML/HTML browser application that executes queries on a SQL database

Set up test labs for QA and development teams, performed web compatibility testing, and assisted in testing interactive musical software and hardware within a Windows environment

Software Test Engineer II Microsoft 1997 — 2000

Worked as part of a team developing and publishing of games for PC and Xbox.

Tested Microsoft PC games and Windows Media Player via BVT's, test passes, smoke tests, ad-hoc testing, UI tests, and black box testing

Developed test cases and recorded anomalies, as well as feature suggestions and improvements, into the MS bug tracking database

Ran setup test passes and registry testing.

Ensured the stability of client/server products

Performed functional testing of internal tools

Supported Recon lead by handling team administration and working closely with project leads and program managers to determine which features should be implemented or cut from products

Product Test Engineer Humongous Entertainment 1996 – 1997

Conducted comprehensive testing on educational products for PC and Mac systems, encompassing functional, boundary, and stress testing. Developed test cases, scripts, and suites while overseeing test case development and test passes. Recorded anomalies, generated competitive analysis reports, and managed bug reports to ensure product quality and competitiveness.

Tested a variety of educational products for PC and Mac systems. Performed functional, boundary and stress testing.

Wrote test cases, scripts and suites.

Recorded anomalies discovered and created competitive analysis reports on the competitor’s products.

Supervised test case development. Initiated and supervised test passes. Organized and verified bug reports entered by testers.

Consumer Sales Service Representative Nintendo of America 1992 – 1996

Worked as a Customer Sales Service Representative supporting all of Nintendo’s customer’s needs. I also was part of a team testing Nintendo games.

Supported all customer needs from gameplay support, hardware support, and sales.

Performed periodic customer success reviews to make sure we were providing the upmost satisfaction to our customers’ needs

Worked on Nintendo Power Team in promoting sales of its nationally distributed publication.

Organized daily meetings to set daily goals and weekly promos.

Answered a large variety of consumer questions. Questions ranged from distribution of Nintendo Power magazine to technical support and game play counseling.

Tested games under tight deadlines. Products included: Ken Griffey Jr., Mario RPG, FireFox, FX Skiing and Mario Cart. Tests ranged from Ad hock to stress testing.

Education & Certification

Lake Washington High School Diploma Graduated 1990

The Success League Customer Success Manager Certification Finished 2021

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