LAMARIA B BURKE

**** *. **** **.

Milwaukee, Wisconsin 53222

414-***-****

ad4e31@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned Customer Call Center Professional with a 15-year history of excelling in all call center functions, including roles as an initial customer-contact representative, team lead in a collections call center and a recovery specialist.

SKILLS

Professional...

Ability to work Independently...

Clear Communication Skills...

Effective listening...

Time management...

WORK EXPERIENCE

4/2020 to present

Insta-cart

Milwaukee, Wisconsin

Personal Shopper

Service customer orders as they became available on the app Instacart. I was responsible for shopping the entire order, making payment and delivering them according to the delivery instructions.

3/2020 to 4/2020

Waste Management

Germantown, Wisconsin

Customer Service Representative

I was hired to work as a general call center customer service representative.

We were laid off for offices closing due to Covid.

11/2017 to 3/2019

We- Energies

Pewaukee, Wisconsin

Customer Service Representative

Start and stop utility services

Negotiate and discuss payment arrangements

Review and discuss billing concerns

Adjust meter readings

Schedule meter changes and process other service requests

Assist police and fire departments with requests for assistance during emergencies

Assist customers with outages, electrical hazards and gas leak

1/2006 to 10/2016

BMO Harris Bank

Recovery Specialist

Maintained portfolio of over 250 charged off loans to negotiate repayment on debt that was already charged off due to foreclosure, short sales, or repossessions.

Negotiated loss mitigations terms and settlements which would entail a full scope of the customers financial history.

Referred un-collectible losses for legal action.

1/2000 to 3/2005

Chase Bank

Milwaukee, Wisconsin

Customer Service Representative

Assist customers on making payments by phone or with any general inquires. Make courtesy calls for customers when there payments are running late. Process extension request and prepare files for repossession or voluntary surrender as needed.

EDUCATION

Solomon Juneau High School

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