PROFESSIONAL SUMMARY

Results driven Agile Delivery Professional with a passion for productivity, positivity, respect, integrity and teamwork. Experienced Servant Leader/Scrum Master, Agile Coach, Lean Practitioner and Transformational Change Agent. Twenty (20) years of professional services, eighteen (18) years of Agile transformations/organizational change and fifteen (15) years leading and coaching agile teams and programs in delivery of products and services. Excels at leading people/teams to deliver on time, while building high performing teams and productive organizations.

Skills:

•SAFe, Scrum

•Risk management

•Agile transformation

•Agile, Kanban

•Vendor management

•People leadership

•Lean ITIL

•Budget management

•Communication

•ITSM

•Process engineering

•Facilitation

•AWS Cloud

•Business Analysis

•Collaboration

•SDLC

•Team building

•Coaching

•Project management

•Team formation & scaling

•Training

•Program management

•Organizational change

•Feedback loops

Certifications:

SAFe Agilist, SA (Scaled Agile)

Certified Scrum Master, CSM (Scrum Alliance)

Certified Scrum Product Owner, CSPO (Scrum Alliance)

Certified Agile Leader, CAL-O (Scrum Alliance)

Certified Agile Leader, CAL-E (Scrum Alliance)

Change Management Foundation (APMG)

Lean Practitioner (Pink Elephant)

Achievements:

Charles Schwab 'Key Contributor Award' - 2018, 2019, 2020, 2021

Advisory Board Member for The Lighthouse Risk and Readiness Group

Education:

Bachelor of Science -- Business Administration, State University of New York

Interests:

Outdoors, Hiking, Animals (dogs), Yoga, Meditation, Psychology, Neuroscience

EXPERIENCE:

THE MALEA CORP, Phoenix AZ June 2005 – Present

Owner/Consultant delivering IT Management, Project Management, Scrum / Agile Coaching, Scrum Master, Scrum Training and Business Analysis services across all clients.

Accomplishments

Implemented the first Agile/Scrum .Net 3.0 project into production at California State Automobile Association CSAA, with ZERO defects, and increasing business confidence and trust in IT. Facilitated first cross-site Risk Assessment via Video Conferencing.

Coached and mentored ten (10) American Express agile teams in scaling agile program practices according to SAFe principles and practices; coordinated Implementing SAFe certifications and enhanced cross team planning, communication and collaboration.

Increased participation in Agile Lean Coffee talks and Community of Practices (COPs) and provided input to Agile Playbooks and SDLCs at American Express.

Completed a complex enterprise data warehouse upgrade and migration project on-time and under budget for Bank of America Credit Card Systems, increasing performance and decreasing data mart outages/issues.

Enhanced execution and increased communication during merger & integration activities at Lumension. Transformed the development lifecycle to an Agile SDLC with a Scrum Project Management Framework while leading the executive team global M&A activities as PM /SM to the executive team..

Met Best Western Travel Card program goals, established new processes, increased communication and efficiency by creating a PM Tool Kit and Process Maps while filling in for the Manager of Travel Card during a leave of absence.

Removed risk of client contract loss by increasing Syscom team planning, governance, communication and delivery, increasing both client and team satisfaction.

Rescued a troubled ASU Teacher’s College Student Teacher Data Dashboard Federal grant project by adopting Agile/Scrum, delivering the first Dashboard within 7 months by increasing productivity of teams and increasing ‘partner school district satisfaction.

Increased ASU’s Bio Design team efficiency and communication removing the need and expense to hire a full-time Project Manager with customized PM & SDLC training.

Released complex Mainframe changes on time to meet Federal mandates in Arizona’s Department of Economic Security (DES) Childcare Administration Division, launching other team adoption of Agile and an overall strategy for transformation within Department of Technical Services (DTS) at DES.

Integrated and optimized disparate data to reduce Puretec’s accounting backlog from 3 weeks to 1 day. Reduced Invoice processing time from 1.5 minutes to 3 seconds.

INSULET, Mobile & Cloud Scrum Master Manager (Remote) May 2022 – April 2023

Managed five (5) Scrum Masters and coached/trained Directors, Engineering Managers, Technical PMs and Product Owners within Data Cloud across the US & Mexico in delivery of all Engineering Dev, Dev/Ops and SRE activities aligned with SAFe Portfolio framework.

Accomplishments

Increased communication, transparency, and cross-team collaboration within Cloud Agile Release Train (ART).

Established trust amongst Scrum Masters, Engineers, and Developers, as well as cross-organization between PMO and Product Management.

Contributed to growth of Agile Center of Excellence (ACE), including Scrum Master Job Skills Matrix & Career Path, and recommendations for scaled team models.

CHARLES SCHWAB, Agile Leader/Sr. Scrum Master, STS April 2018 – May 2022

Recruited a team of five (5) Agile Coaches to perform Agile transformation within Infrastructure organization, coached/trained ITSM Directors, Engineers and Architects in Agile/Scrum while leading ITSM and Delivery Pipeline teams in delivery of development and maintenance activities.

Accomplishments

Assisted Infrastructure teams in keeping infrastructure operations/jobs internal.

Managed and influenced Service Catalog team’s transition from Scrum to Kanban.

Led 10 teams through Agile transformation and enhancement of 30 processes/tools.

Process engineered a Kaizen agile process, integrating key lean and agile concepts.

TRAVELHUGG, Chief Executive Officer September 2013 – August 2015

Entrepreneurial venture to disrupt payment processing industry and fuel travel industry with an all-in-one Travel Gift Card using a closed loop gift card technology, not bank payment system.

Accomplishments

Raised $68,000, designed brand, web site and gift card with closed loop technology.

Featured on local AZ news two (2) times.

BUSINESS & DECISIONS, Scrum PM Consultant January 2009 - June 2010

Scrum Project Manager at key clients, leading teams in delivery of technology solutions.

Accomplishments

Achieved huge reduction in defects while increasing communication to franchise gyms throughout The Little Gym International’s upgrade to a new gym franchise OMS.

Restored client confidence & trust, saving troubled contract, for Hampton Industries with delivery of a SharePoint and Red Maple Supplier Portal work-flow application.

Created Strategy and Roadmap to standardize processes and build repeatability of disparate processes in Arizona State University (ASU)’s UTO with delivery of a PM assessment.

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